Yes. Oh my, they surely do! I have had the honour of trying to train a Gen Y to manage our office for 2 days next week (when both myself and my colleague are away). I have spent the past week trying to train said Gen Y to answer our phones. Our phone system is not difficult. Nay, my 11 year old has mastered it. Basically, phone rings, pick up, answer, press hold and tell whomever the call is intended for who is on the line. Easy? Uh-uh. I am told “I am really clever, I have two degrees from a like-you-know university and I can handle smart stuff, but when I have do like-really-dumb stuff, my brain, like-you-know, freezes.”
(Deep breath DellieM). “It’s a phone, not a set of impossible mathematic equations.” And I hear back “Yes, but you are forcing me to operate on a totally different thinking plane to what I am used to.”
(Deeper breath DellieM) “I understand. However, you are being very highly paid to ANSWER PHONES.”
“Yeah but, can I do something else instead, you know, like, something interesting?”
(Pause, DellieM bangs her head against brick wall. Office is commercial residence and was built for all of $27, therefore chunks of plaster fall into hair, lights flicker and kitchen sink falls off wall).
Gen Y is 22. She has a degree in archeology. Great. She is living at home until starting another degree in a year which will cost her parents about $150,000. They pay her $150 a week allowance for which she does nothing. She doesn’t even have a license. When quizzed about the license Gen Y responds “It’s easier to get someone else to drive me, and then I don’t have to be stressed.” Oh La.
“What do you do whilst at home?” asks DellieM.
GenY responds “I sew, I read. My parents get really, you know, freaked when they come home and I haven’t like, you know, done the dishes and stuff.”
Oh really - your father works 13 hours a day and your mother, a nurse, is pulling double shifts at a country hospital, to pay your way through your NEXT degree.
DellieM wants to yell “Here’s your novel, that you will continue to read, because in your words “I didn’t answer the phone 'cause I haven’t finished the chapter” and here’s your backpack, and give me the key back because you are useless, and lazy and have no work ethic.” But I don’t. Because she’s the boss’s daughter.