What a bunch of sorry bastards. I signed up for a 30-day trial for greeting cards, so I could send my son a birthday message. I followed up with an email the next day cancelling the service, so I wouldn’t be automatically billed at the end of the 30-day period.
I get a reply to my email telling me that I have to call a toll-free number to “securely cancel the service”. I’m thinking: fuck you, ya pricks, what kinda scam is this? I’ll call and they’ll put me on terminal hold until I just give up in frustration and pay the goddamn annual fee.
So I called, ready to spend the rest of my life on hold, if need be, armed to the teeth with pithy remarks and scathing commentary, only to be told (after waiting one ring for a human to answer and giving minimal information): “Okay, thank you.”
Sorry motherfuckers. Now I have no rant material and nothing to be angry about.
Well the hell with em I say! Haven’t they heard that customer service is supposed to automatically suck these days! What’s wrong with these people being all prompt, courteous and helpful! Why it’s gettin’ to where ya can’t find lousy, incompetent help at all these days!
Well, you can still rant a bit for the need to ‘securely’ cancel via phone. If the ordering is secure, certainly canceling is secure.
It is a bunch of bs, and pretty much there to make it more inconvenient to cancel. Pretty stupid I think. But yeah, at least it was easy once you picked up the phone.
I was using eFax for a little while, and couldn’t find out at all how to cancel my service from their website. Eventually I just e-mailed the tech support address, and I heard back like 20 minutes later with a, “sure, your account has been canceled, thanks so much,” or something along those lines. They didn’t make it easy to figure out where to go, but they took care of my request promptly and politely.