Several days ago, my pc got infected with some sort of malware. I think I cleaned most of it up, but I’m having some residual problems, mostly in MS Word, and I hope someone can help me out. I don’t know which of the symptoms are most significant, so I will tell you all of them. They are surely related, as they all started at the same time.
I’m using Microsoft Work 2002, on a Windows XP Home SP3 machine, with all of the Windows Updates installed.
My biggest problem is that I cannot get to any of my macros or customized toolbars. A big clue would seem to be my inability to access or save the NORMAL.DOT file.
When I open Word, and go to Tools/Options/FileLocations, and I look at the folder named in “User Templates”, that folder does contain all of the templates I’ve created over the years, and it also contains a NORMAL.DOT file. When I open that NORMAL.DOT file with Notepad, I see a lot a special characters, but I can also see the code from the macros that I wrote, so I know that they aren’t irretrievably lost - the problem seems to be that word is not opening or reading the NORMAL.DOT.
Here’s another clue: When I go to File/New/Template, none of my custom templates appears. Maybe the problem isn’t in the Normal file, but in the Template folder.
But I cannot save new macros either. If I take MS Word the way it is now, and write a new macro, I can use it on several documents, provided I don’t close Word. If I do close Word, it neglects to ask me if I want to save the new macros, and simply forgets them, and they are gone when I reopen Word later.
Any and all suggestions. But please, intelligent suggestions only. Getting a new version of Word or switching to OpenOffice are not going to help retrieve the macros that I have stuck in this unreadable NORMAL.DOT file. Or will they? Does anyone make a utility which reads Normal.dot file, and presents the contents to me so that I can at least copy and paste them?
Thanks in advance!