Yep, that was the one. He did fire some people who deserved it. He also fired entire offices because they had a culture of bullying. Entire offices, everyone walked including the contracted from Manpower (employment agency) Customer Service Relations folks and the office closed until staff from other offices could get there.
He got us raises and he ramped up security, which was nice. He terrified everyone who cared about their job because all it would take to be walked was an accusation of rudeness to a “customer”.
(Before anyone asks, I only stayed on for my retirement. I only needed a few more years of state employment and I really didn’t want to have to go through all the bullshit required to get a different state job.)
His plan to put vending machines in the lobbies so customers could use their food stamps to buy soda and chips while waiting got held up over paperwork, most vending machine companies aren’t set up to accept EBT. He got fired before it happened.
He once mentioned to a staff member that he liked seeing people’s pictures on their emails and im’s so the terrified staff member thought that was a mandate and an email came out telling everyone that they needed to go to their supervisors to get acceptable head shots by the end of the day. I was one of the first to go to my sup and say “Not only NO, but HELL NO!!!” and a few hours later, we were all allowed to use a picture that meant something to us if we were concerned about privacy. I was a cat the entire time I worked there.
About 6 months before the end, Jeffreys thought everyone needed a daily video with somethingsomethingsomething. The first video featured the head of IT and his assorted staff in all their best business attire welcoming everyone to the first morning briefing. Then he said “Always remember to floss, it helps keep your smile bright and DES wants bright smiles all day long.” His staff all gazed at him like he was a god, everyone in my office was loudly upset and I was cracking up.
They got more and more surreal as the days went by, so I started getting up early to be sure I had time to get majorly stoned before walking in and starting my computer. (I don’t drive dirty, I would drive to work and park behind the dollar store a block away and smoke as much as I could.) I love those video briefings, I would laugh at them all day long. Besides flossing, we learned that everyone should carry some breath mints around just in case, to turn around in a mirror before going out to greet a customer because we want to be sure our appearance is always perfect.
After a while, the department heads ran out of things and Jeffreys started putting on puppet shows. The camera showed his hands (everyone knew what his sacred wedding ring looked like by then) holding a couple of beanie babies while he used voices and acted out someone having a problem and the other one being supportive and kindly offering suggestions.
I honestly missed that guy once he was gone. Laughing my ass off every morning made my day go so much faster.
I know you guys are all thinking that I made most of this up. I really didn’t. I don’t have that much imagination!