How Often do you find errors in delivery menus?

Cafe Society
1

I ordered a dinner from a local restaurant. It comes with two sides and a bread.

I made my choices. The bill was higher than expected. I let it slide.

The restaurant texted me asking for my 2 side choices. I had been charged 2.60 for each side. My dinner didn’t have any sides.

The restaurant took care of it. I end up with 4 sides. 2 sides and a extra cornbread muffin are in the fridge. I didn’t want to inconvenience the restaurant trying to get my money back. I got food for tomorrow.

I’ve had a similar error before. Your burger comes with fries. But underneath there are options for fries, onion rings etc. I’ve ended up with 2 orders of fries several times. I was charged extra.

I think it’s errors in the delivery menu design?

Have you experienced delivery menu errors?

2

I certainly have had errors with food delivery.

My WAG is they screw something up about 50% of the time. Usually it is little things but sometimes it is majorly wrong.

3

I’ve only had a problem once. The sushi place left out the yellowtail. I’m sure it was just a random human error.

4

I’ve noticed this with online ordering. One that comes to mind is KFC’s mobile app. Many of their specials come with a fixed side (usually mashed potatoes). But then there is an option to add more sides in an attempt to upsell you. It’s easy to think you are choosing the side that came with your meal, but instead they confuse you into buying additional sides.

5

Were you using a printed paper menu, or the menu on their website?

Either way, with pricing in particular, those can get outdated, as the prices of food ingredients, labor, energy, etc. continue to rise.

6

I’m using the App menu. Doordash or Uber Eats

They are popular locally. I tried Grub Hub and they only had a few restaurants.

7

Gotta read that teeny tiny print. If you’re not sure, ask.

My biggest problem has been Subway, I don’t eat there alot because of this.
I say I want say, the BMT(it has different name now I think), and they still ask what you want on it.
I want the one on the picture
Make it that way.
“But, lady, what do you want on it?”
I want it like the picture.

Apparently they don’t teach them that.

So the picture is just a suggestion, I guess.

8

I’ve had similar frustrations with ordering pizza for pick-up. (We never use delivery options, picking up the pizza ourselves is pretty convenient). I want a pizza with lots of toppings, I don’t particularly want extra special toppings or toppings left off that come standard.

And for that matter, I ate at a Taco Bell recently, which had no menu except for their kiosk thingy. I don’t think we got charged for stuff we didn’t get or didn’t want, but it seemed harder than necessary to just order a basic combo with the standard ingredients on it. No specialization. And then it asked about sauces, so I made choices, and the people working there didn’t give us the sauces, but the sauces were available near the drinks so I didn’t care.

9

BMT is still around but buried in the menu. I order it as that the occasional time I’m there. Subway has almost always been a name-your-toppings not “set menu item” place (and I’m pretty sure there’s Cafe Society threads griping about that, if not pit threads—but that’s how a normal “deli” operates in my experience) but they’ve recently (like in the past couple of years) introduced a menu system with subs that have a predefined set of ingredients on them. I’ve a couple times tried ordering off it at a couple Subways, and found they still ask you what you want on it as if it’s a regular custom sub order, so I just read off the description. This may vary wildly by location, but my experience has been the old ways are still going strong.

10

I usually order the oven roasted turkey and ham on Italian sub. There’s nearly two dozen options on door dash for the cheeses, veggies, and sauces.

It helps that door dash remembers my last order. Saves time unless I want a different sandwich.

Subway usually gets my Sub right. I order Baked chips and they’re often substituted for regular Lays. That’s ok.

11

That’s interestng - I almost always get sandwiches at a place with a minimum number of set menu items because I find that the places with all or mostly set menu items don’t have the same variety. For example, at a Subway type place, I frequently order ham and Swiss with mustard lettuce, oil and vinegar. I went to some other chain place a few months ago - couldn’t order that. They didn’t have mustard, only mayo. Didn’t have Swiss cheese, only provolone. They did have oil and vinegar for some sandwiches- but I’m not sure they would have put it on a sandwich that didn’t include it in the pre-defined list. ( I didn’t ask because I was already getting some other kind of sandwich because of the cheese/mustard issue)

12

That’s a crime that should be grounds for the death penalty.

13

At least long term detention, working in the kitchen. 10 × worse than solitary confinement.

14

This might be your issue. Prices on these services and in-person prices, even if you pick it up, can be different.

15

I believe that Subway calls their fixed menu the “Subway Series”. I heard someplace (perhaps here) that the reason is that they wanted to add drive through locations and their usual model won’t work for that.

16

A local thai restaurant has their drink menu on Doordash very….oddly layed out.

  • Bubble Tea 6.95
    • [a list of flavors to choose.]
      • Select Extra Topping
        • Boba +2.00
        • Grass Jelly +2.00
        • Rainbow Jelly +2.00
        • None

I selected “None” because I assumed EXTRA meant…extra. Not…any. If I order a Bubble Tea….I expect the bubbles (boba). It arrived with no boba…no nothing.

17

Years ago I ordered some burritos through Doordash or some similar site, only to discover that whoever set up their online menu did not include any way to select what kind of meat you wanted. So I wrote in the “Special instructions” field that I wanted one asada and one carnitas, and lo and behold I actually received the correct burritos.

18

I think the OP is ambiguous. How do you tell the difference between an error in the menu, as opposed to the kitchen making an error?

Never ascribe to malice, that which can be adequately explained by ignorance, stupidity, or plain bad luck.

19

It’s interesting that Door Dash and the other services don’t offer ice cream treats except shakes.

Obviously a ice cream cone isn’t a delivery item. But sundaes and banana splits can be made in a drink cup. I used to order them that way from Tastee Freeze and DQ. They won’t spill in the car.

Sigh, I miss those days. I avoid high calorie desserts :ice_cream: now. I order a hot fudge sundae once a year at DQ.

20

I don’t think it has anything to do with spilling them in the car - if you drive to the Dairy Queen and your sundae melts on the drive home , there’s no one to blame but yourself. If you had a sundae delivered and it arrived melted, a lot of people will blame would blame the restaurant/delivery service.