How the fudge do you modify a Host Record with Network Solutions?

[friedo]

Goddamn monopolistic incompotent peckerheads. I have a domain name that I payed for, friedo.com. I’ve had this for a while, and it works fine, but I need to change the IP address of my primary name server. A whois shows that I am most certainly the administrative contact for my domain, yet when I submit a Host Template form to those felchers at NSI, I get back the following load of crap:

We have received your request to register or modify a host record, but we
are unable to process it at this time. All Host Forms must be
submitted from the e-mail address of the current host contact, or from the
administrative or technical contact for the second level domain name
registration. It appears that the request we received was not submitted
from an appropriate e-mail address.

We have sent a notification message to the e-mail address on file for all
of the above mentioned contacts. If any one of them acknowledges the
update, we will process the request.

Network Solutions Registration Services
email hostmaster@networksolutions.com

Now, the form I sent has the NIC handle for the host, WWW10320-HST, and the NIC handle for me, MFA97, and I am clearly listed as the administrative contact for the domain friedo.com. I sent the form from the email address listed in the administrative contact record. So how do I get these bastards to change the IP of my primary name server? Dealing with their damn email forms has been pissing me off (I’ve been trying to do this for at least two weeks) and I can’t find a phone number on their god-awful web site to call and bitch. And their “FAQ” isn’t an FAQ at all, it’s an advertisement.
HELP ME!!!

[Bill_H]

NSI Support (800) 779-1710 or (888) 642-9675 or e-mail using this form: http://www.networksolutions.com/help/question-form.html

[douglips]

You may have to become a journalist who can complain about it in a national media outlet before they will listen to you.

I have the same problem. We’ll see if it ever gets resolved.

[friedo]

Well, I emailed the bastards pretending to be a reporter for a particularly respectable publication. Let’s see how/if they respond.