I feel bad for our receptionist. TPTB apparently think that anybody can do my job. It’s just data, right? You just send the files to where they go, right? TPTB don’t understand that quality matters. They don’t understand that bad data doesn’t get loaded, and we don’t make any revenue on data that isn’t loaded. I think that’s what really irks me. I take pride in what goes into the credit reports. TPTB think that my function is completely interchangeable with a recent high school graduate. (NB: Our receptionist isn’t a recent high school graduate. Just stating my perception of TPTB’s conception of the role.)
So once I’m not there to do my job, the receptionist will be bombarded by complaints by Experian that the formats are wrong, the record counts have dropped, etc. She can’t do anything but boot it to the Tampa data team, who have no experience maintaining the data quality from my employer that I appreciated for nine years at Experian, and which I have kept up for the past couple of decades. So again: fewer records will load, quality will plummet, our non-technical receptionist will be overwhelmed, and no one is going to be happy. But it won’t be my problem. I tried to tell TPTB, but they’re the ones with years of experience in executive positions in unrelated companies.