Scene: Housewares. Time: 1:30 pm PST.
Customer picks up bottle of liquid soap. Liquid soap turns out to be uncapped and upside down. Customer doesn’t notice this until she’s left a three-foot long trail of soap on the floor.
Rilchiam: Oh, oops! No, just leave it…did you get any on yourself? Oh, good. Here’s a clean one. Yes, the register is up there.
Rilchiam goes to phone, pages housekeeping.
1:45 pm. Still no answer from housekeeping. Rilchiam tracks down Jim, from carryout.
Rilchiam: Can you do me a teeny-tiny favor? Call housekeeping on your radio?
Customer: Miss, where are the All-Clads?
Rilchiam: I’ll show you in one second! [To Jim] When they answer, tell them there’s liquid soap on the floor, against the wall, in front of where the utensils are.
2 pm. Brooke is unloading new products, steps in soap.
Brooke: Aah! How long has this been here?
Rilchiam: 'Bout half an hour. I paged housekeeping; I don’t know why they haven’t shown up.
Brooke: Lotsa luck. Well, I’ll just put this cart over it for now.
2:30 pm. Soap still on floor. Rilchiam finds Jim again. (He’s moved the cart, incidentally, but who knew it was going to have to be there that long?)
Rilchiam: Did you get ahold of housekeeping?
Jim: I tried, but they didn’t answer.
Rilchiam finds Sean (manager).
Rilchiam: Can you page housekeeping, please? There’s liquid soap on the floor, along the far wall, in front of where the utensils are. It’s a real slipping hazard.
Sean calls housekeeping on his radio. Rilchiam overhears him giving location of slipping hazard. Rilchiam resumes duties.
3:30 pm. Rilchiam spots customer about to step in liquid soap. Customer almost falls, catches self on table.
Rilchiam: Oh wait…careful…oh.
Customer: Ah! That shouldn’t be there! You should get a mop and clean it up!
Rilchiam: Yes, I’m really sorry. You okay?..Okay, sorry 'bout that.
Rilchiam goes back to loading dock.
Rilchiam: Where can I get a mop?
Gabriel: You can take one off the display, I guess.
Rilchiam: No, I need one to mop up soap.
Gabriel: Why don’t you page housekeeping?
Rilchiam: I have. Can you call them for me? Again?
Gabriel pages housekeeping. No answer. No answer. No answer.
Rilchiam: Thanks anyway.
Rilchiam goes to office.
Rilchiam: Can you page housekeeping, please? There’s liquid soap on the floor, along the far wall, in front of where the utensils are. And a customer already slipped on it.
Laura pages housekeeping, first on radio, then on PA system. Rilchiam resumes duties.
4 pm. Soap still on floor. Rilchiam calls Laura, asks if housekeeping ever responded.
Laura: Oh, I sent her to Children’s. I’ll page her again and tell her to go to your register; you can show her where it is.
Rilchiam returns to register.
Rilchiam: Hey, guys, just so you know: if housekeeping shows up here, tell them there’s liquid soap on the floor, along the far wall, in front of where the utensils are. I just know the minute I step away, that’s when they’ll show up.
Diane: Why would housekeeping be here?
Rilchiam: Because that’s where Laura told them to go.
Diane: Why don’t you call them yourself?
Rilchiam: They have been called. Several times.
Diane: What’s the big deal?
Rilchiam: It’s a slipping hazard. Someone already has, in fact.
Diane: How did soap get on the floor?
Rilchiam: It spilled.
Diane: Well, they’re probably busy. Why don’t you page them again?
Rilchiam, gritting teeth, pages housekeeping on phone.
4:30 pm. Sean passes by.
Sean: I just talked to housekeeping. She had her radio turned off; she’ll be here in a minute.
4:35 pm. Housekeeping shows up, mops floor, departs.
I’m not sure who to be the most fed up with here: management, who employs one person to do housekeeping for a three-level store, the housekeeper who turns her radio off at random, Laura, for sending her to Children’s when I clearly stated the hazard was in Homestore, or Diane, who must have been a Swamp Tower guard in a previous life. I will note, however, that this is a common occurence; it’s happened before, with broken glass, even. If I had access to mops and brooms I’d gladly take care of it myself. But I don’t.