I manage a vet clinic, and live in a town where general flakiness is epidemic. We have a great working atmosphere, competitive wage & benefits, train people from entry level up, no yelling, flexible 4 day schedules, etc… However, we lately have gone through a rash of folks that think showing up to work is optional. So we had a couple of ads running for kennel staff and vet tech. We are an exceptionally busy clinic, and one of the flakes on staff is front office, so I’m spending alot more time than usual away from my manager duties and being receptionist instead.
For about 2 years, I get this call from someone I’ll call Ms. M . Ms. M calls me usually when I’ve got folks on hold and such and its “20 question” time. What kind of hospital are we? How does she go about getting a tech license? What do we pay our techs? How many doctors are there? Is it a teaching hospital? How can she get started working for a vet, whats the entry level pay and so on… All of these questions are the utmost snootiness and a definite “I’m doing you the favor here” attitude. Apparently, Ms. M has no veterinary working experience, but she has completed a vet assistant course.
During one of these calls, I told her that we don’t consider correspondence courses as a plus unless she has working experience as well. She asks how she can get working experience- I tell her that entry level is kennel work. Cleaning up poop, walking dogs, assisting techs & vets, etc. In my experience, even vets do well to have some kennel work experience ;). She asks how much that pays- I tell her (not much to start, but raises are generous if work is good). She is clearly disgusted by the wage, and doesn’t call me for awhile (thank god).
Last month she calls me again, this time I just tell her to come in and apply- no more questions answered until then.
She shows up a few days ago- I am the one who takes her application (which she snootily asks me to staple her college transcripts too- she has a C average so I’m not sure what points she thinks that will get her- they aren’t even veterinary technician classes- but basic requirement classes. ). She starts on the "who are you, what’s your hospital like, etc… " questions. She seems to be incredulous when I tell her that no, the doctors will not be reviewing her application. I introduce myself as the manager and tell her I will be the one hiring. I ask her what position she is applying for. She tells me thats “negotiable” (HUH?). I remind her that I have answered her questions many times in the past, and she flatly denies that she’s ever spoken to me before (hell, I even recognized her name LOL). Ok… whatever.
Yesterday, she calls and asks me if I had a chance to give the doctors her application. I remind her that I’m the one doing the reviewing and that her application is under consideration (not). She starts in AGAIN on the same questions- this time she wants to know my “background”. I tell her that I am not giving out my personal information to her. I inform her, politely, that “if” we call her for an interview, we will be happy to answer her questions. I remind her that we have spoken several times already and most of her questions have been answered. Again, she flatly denies calling me and says “I have only talked to you one time”. She asks , in this sickly uppity voice- “do we have a problem here?” No, no problem. “Well, I seem to detect a tone in your voice?” I told you there was no problem and your application is under consideration. "Well, when will the doctors have a chance to review it? " Um… like I told you, never- you are stuck with me. “Well, you seem to have a problem with me.”. Sorry, Ms. M but this call is over and I’m not spending any more time talking to someone who will get hired when hell freezes over…
Ok- so its a lame rant but just had to get it out…