I pit FedEx and their lack of communication!

The BBQ Pit
1

OK, so I bought a new CPU and mobo online a few weeks ago. After a while, when it didn’t arrive, I checked the FeEx tracking page to find out why. Ahh, I see, I accidentally typed in my old zip code, but with my new street addess. So they tried to deliver it to an address that didn’t exist, and got confused, so they just brought it back to the sorting facility.

So, that night, I called up their customer service line. They have an automated phone system, and an option for changing a shipped package! Well, hey, that’s what I want! So I go to that option and even get to an operator right away (and this was 9 PM at night, mind you.) I tell the nice woman on the line the mistake, give her the tracking number and my name, and she goes “OK, the package is all set with the new address. Thanks for calling.” Hey, wow! What amazing service! She even said it should be delivered tomorrow! That was Dec. 14.

Well, tomorrow came and went, and no package. I checked online, and it was still sitting in the sorting facility, still had the OLD address listed. I waited anogther day, and still no package.

I called again, just to make sure, that friday. Another lady said yes, her system shows it as being changed, and it should be delivered today (I heard that before.) Nope…no package that day either. I went home that weekend, got back sunday and nope, nothing came saturday. I checked online again today, and lo and behold, still told me it was stuck in the sorting facility ‘awating more delivery instructions from recepient.’ and had my address in troy, ny.

God dammit! I call again, and this woman seemed a bit more helpful, cause she awknowledged that for some reason the address didn’t get updated…well, duh, I can see that myself. She said she was gonna call the facility, but they were closed, and I should call back tomorrow after 9 AM.

The Hell? Why are they closed? What kind of crap-ass, dildojuice drinking fuck-mo-tron package service is closed the Monday before Christmas!? One of the biggest delivery weeks of the year!

Fuck you, FedEx, and you’re inability to communicate with all of your parts.

2

This is the second time I’ve seen the term “dildojuice” in a post, and I have to say, I like it! Keep up the good work.

Oh, and I hope you get your gear soon. I just got myself an Athlon64 3500+ with 1Gb RAM and a nice Radeon 9800 256Mb video card. swoon
:smiley:
Max.

3

Whatever FedEx is guilty of, I can assure you that UPS is so much worse.

If FedEx is a guy who comes over to your house and spills his drink, UPS is a guy who comes over to your house and takes a shit on your pillow, shoots your dog, and slashes your tires.

4

The thing about both “services” is that they have absolutely no procedures in place to correct fuckups. Once a package is lost, it sits in a state of limbo forever, never quite arriving anywhere, always being shipped through some warehouse pile of the damned.

I once argued with UPS for two weeks about how my package was never delivered. They insisted that it had been, and they recited the delivery address to me. It was for a football stadium 30 miles south of here. The package was not sent from there, nor to there, nor had I ever once been there in the entire history of my life. So they said they’d send someone by there to pick it up and deliver it to me. This happened every day for two weeks. No UPS person ever went to that stadium. I know this because the person to whose office it was delivered told me so. He just so happened to live down the street from me, and if it weren’t for him, I never would have gotten the package.

5

Called back today, and it flooks like I might finally be getting my package. I called the main custme service line again, and talked to some woman, again. This one seemed to be the only intelligento ne, though, cause she actualy noticed that I changed the address a week ago, but it hadn’t yet been delivered to me. SHe out me on hold while she called the sorting facility.

Well, she comes back, and puts me on a three way call with the guy at the facility, who apparantly wasn’t actually told my story by the woman, or didn’t listen to her, cause he proceeded to ask the same damn questions. He kept asking if I ever got my postcard, that said they were backed up, but the package was at the facility and would arrive before X-Mas. No, I never got that. Eventually, I gave him the tracking number (even though I heard the woman give it to him while we were doing out three-way) and he goes “ok, it’s ion the warehouse, I’ll go get it.”

He leaves, conmes back, claims to have it right in his hands (maybe he did, maybe he didn’t, I don’t know.) He justs wants, one last time, to veryify the address. Yup, that’s my name…ypu, thast’s the street and number. Umm…no, wrong town, AGAIN! That’s the reason I’m calling! I have told you four times now to change the damn town it’s beind delivered to! No wonder nothing was ever done, this sorting facility seems incapable of getting new information. Also explains why I never got any postcard, they tried to send it to an address that didn’t exist. And they knew it didn’t exist! That’s why it was there! The delivery man tried to deliver it, but that street isn’t there! Gah!

So I give him the new town and zipcode, and he says “OK, will be there tomorrow!”

Now I wait and see.

6

Yep. And lower simians might use aviation technology to gain egress from my rectal region.

I have a serious feeling that your battle has just begun. You’ll not be seeing this package before the last snow melts.

The problem with your approach is that the people you’ve been dealing with have no personal or professional stake in the matter. You might want to next speak to someone who has the power to put these people in the unemployment line. Or someone in public relations. Or the CEO. I believe that if someone there is motivated enough, they can get you your package by noon yesterday.

7

USPS story: I bid on some books from an Austrailan seller. She sends them in August to my old office address. We move in September to my new office and file change of address forms. Since the new office is a building that was never used or registered before with the post office, it takes us a month to get the mail situation straight.

Last week I get a note in my home mailbox (two blocks from the old office) that I have a package. I give it to my office letter carrier and ask her to please get them to my new office. It takes three days, but the books are delivered.

I wonder where they were for four months.

8

Holy Living Fuck.

God, how fucking hard is it to deliver a package?! It has been in Latham since the 15th. I called the 14th to change my address, and I still don’t have the damn thing. I was ASSURED yesterday that it would be put on a truck YESTERDAY, so it could get here today. Yet I look online (and called for a fifth time) and see that it is STILL in Latham, it got updated yesterday morning at 10 AM with the message that it was “scheduled for delivery next business day.”

Now…my math is a little bad, but if it was scheduled for delivery the next business day on the 21 (a Tuesday,) then wouldn’t that make the scheduled delivery today? The 22nd? A Wednesday? God, I cannot put into words how much I hate them. The thing is: there is nothing more I can do. I ahave called five times. Calling more won’t accomplish anything. And no matter what, since I leave tomrrow morning to go to my parent’s for X-mas, I won’t get it till at least Sunday anyways.