I would appreciate it if you wouldn’t cut off my quotes to remove context. You actually cut this one off in mid-word! I don’t claim that Steven Pinker is the ultimate arbiter of everything. What I actually said was:
For a far more optimistic and charitable view, I refer you to Steven Pinker’s important book The Better Angels of Our Nature . Think, for instance, of dealing with the customer service of your various utility providers. Do they hate you, or is what you’re experiencing just the consequence of the stupidity of the agents and their managers (and, I’d say, overwhelmingly due to the stupidity of the managers who dictate things like training and empowerment).
As for Graeber, if you want to put David Graeber up against Steven Pinker, that’s on you. Good luck with that.