OK. I run a pair of carwashes in Cincinnati for this guy, who is a multimillionaire many times over, and so are most of the members of his family.
Carwashes like mine utilize a large moving chain (the conveyor) that have “rollers” spaced every three feet along the length of the chain, which runs along two large sprockets at either end.
It is the single most important piece of equipment in the carwash…the chain is what slowly propels the cars through the wash, so no chain…no business.
Recently myself and a couple of guys that are employed as our consultants/installers/chemical suppliers have been advising the owner that the chain needs to be replaced, as do both sprockets and all the rollers. This is a very expensive and time-consuming job, as we’d be shut down for a day and the total bill just for the parts is something along the lines of about $10,000.
I recently replaced the sprocket at one end, which is the easier and least expensive to replace as it has no hydraulic motor attached to it like the sprocket at the other end. The sprockets wear over time and the gear teeth become “cupped” which starts to ravage the chain because the links “pop” off the teeth of the sprocket.
So, over the last couple monoths the chain has been breaking, I’ve replaced several sections of it, which is a dirty, hard, time-consuming job.
The pitting is this: the boss man consistently underrates the time it takes to repair this fucking thing. He calls every five minutes as I’m attempting to get us back online. He sits in his chalet office with internet-connected security cameras watching me fix this shit and is constantly trying to advise me (by calling me every five minutes while we’re down) even though he’s never done it himself, and says stuff like “why isn’t it fixed? It should only take twenty minutes!”.
Well asshole, the chain is almost four years old, it’s rusty and the rusted cotter pins that help hold the links together are fused to the links and so rusted that the often break off, which makes it nigh impossible to get them out to remove bad sections of the chain, for starters. Spend an hour fighting a rusty cotter pin in a filthy environment in 100 degree heat with the boss calling every five minutes and customers constantly berating the fact that we’re not open. It isn’t fun, and I AM trying to fix this as fast as I can.
The kicker was today. The chain broke twice. It is obvious to everyone but him that we need a new chain. He tells me “The chain is supposed to last for 360,000 cars, and we aren;t even halfway there yet!”, to which I reply “Dude, we have washed 300,000 cars since we’ve been open…how is that not halfway to 360,000?”
Insiders tell me our biggest competitor (Mike’s Express) changes their chain every 200,000 cars as routine maintenance. Meanwhile my boss keeps clinging to this notion that he heard somewhere that our chain has lots of life left. And he’s cheap and doesn’t want to spend any money. The stores cost 3.5 million dollars each to build and equip. He can’t spend 10k to replace the single most important piece of equipment that everyone but him believes needs replacing?
This is not to mention that I just got home from repairing the chain for the second time today, and I identified several other areas of the chain that need immediate replacing, and I have no more chain to put in. I just worked from 7:00am until 10:45pm and now I have to get up at 4:00am, drive out to Indianapolis to pick up new sections of chain, be back at my primary store by 7:30am and put in the new sections and am expected to be open for business by 9:00am, when we usually open at 8:00am.
This doesn’t even mention that my family was asleep when I left this morning, they were asleep when I got home, and they will be asleep when I leave tomorrow. I love my kids and I didn’t get to spend a single minute with them today, because my boss is ignorant of reality and cheap to boot, when he’s literally swimming in money.
I’m pissed. Sorry this is lame as a pitting, but I get upset because my boss is actually quasi-intelligent but won’t listen to others if he holds a differering opinion, even when the evidence smacks him in the face, and then he has the nerve to get mad at me because fixing the problem that has been obvious all along “shouldn’t be taking me so long” as if inferring that I don’t know what I am doing or how being shut down during business hours affects our customer’s perception of us.
Grrr. More wine, then off to bed for my three hour round trip and then back into the pit (the name of a carwash trench, filthy and mucky, also where the chain is located) for more fun and games. With the phone ringing every five minutes to interrupt me.
Asshole.

