I Pit Sears Outlet

The BBQ Pit
1

We ordered a new oven from them in December. The oven arrived, but was missing the trim we would need to have it installed. Since then, we have called them repeatedly, and repeatedly been assured that they have ordered the trim we need. No trim has showed up at our house. They now say we’ll have the trim on the 20th. I’ll believe that when I see it. Right now, they have about the same credibility to me as those people who said the world would end in December 2012. (Not the credibility those people had in 2012, the credibility that they have now) Fortunately, we had two ovens in our kitchen, but we’ve had a useless oven that we can’t install sitting there taking up space for three fucking months! :mad:

You suck, Sears Outlet. No wonder Sears Holdings is in deep financial doo-doo. I am NEVER buying anything from you again, no matter HOW much cheaper it is than buying it anywhere else! If Mr. Neville wants to order anything from you again, I will remind him of The Oven. (He’s the one who decided to order it from you in the first place) I’m just glad you dog-fuckers don’t own Lands’ End any more- I like Lands’ End, and I wouldn’t like to see you run it into the fucking ground.

2

Two thumbs up for bringing back that old gem of ‘fucking the dog’.

3

Should Mr. Neville not have kept the variables in mind when he ordered from Sears Outlet? :slight_smile: If there’s a return policy, I’d be worried that the (erm) “dog-fuckers” have been stringing you/Mr. Neville along until that ran out, but I don’t know enough about Sears or Sears Outlet to declare.

4

Would it be possible for you to buy the trim somewhere else? Hell, if by trim you mean plastic strips around the edges, just cut up some plastic and make your own.

5

Sears, Roebuck & Co. manufacturers nothing but excuses.

That oven was manufactured by some appliance manufacturer, and may even be an exact copy of a unit it builds under its own name.
Find out who built it and then contact that company for replacement parts.

6

The reason that Sears is in such financial trouble is because Eddie Lampert is a real estate guy, not a retail guy. I’m not sure if he deliberately set out to drive Sears into the ground, but the effect is much the same.

I think he would be much happier if Sears was entirely reduced to a collection of empty lots. Then he would be willing to actually do something with the company.

7

I tried to buy a washer/dryer from them about a 10 years ago.

“I like this one but it is missing a knob.”
“Oh, the knob is on order.”
“Okay, I’m sure we can take this knob from that one there and… yep, it fits, I’ll take it.”
“Umm… NO… that knob goes with THAT one.”
“Sure, but it also goes with this one. You make the sale, the knob you have on order comes in, you use it to replace this knob.”
“No! We don’t do business like that!”
“Sooo… You want me to… buy a washer I can’t use… and drive back across town in a few days to pick up a knob? Instead of just taking that knob?”
“No, it’s sold as is. If you buy it without a knob it doesn’t get a knob.”
“The knob that’s already on order?”
“We’ll send it back.”
“F you too. Adios.”

8

I was being coy about the company name in this thread, but…

9

We ordered new counter tops from sears. They came out, measured, blew smoke up our ass for 2 hours, and we agreed to the price. They never delivered a copy of the contract. When I called all I got was a message number and a recording to leave a message. After trying to get the contract for a week, I left a message that I was contacting the Cal State Contractors Board and complaining about not getting a copy of the contract.

The asshole finally called me back and informed me that because I was such an asshole to call the contractors board, they were cancelling the contract and refunding my money. So, I went to Home Depot and saved about 50%.

Lesson, I will NEVER deal with Sears again.

10

Never EVER buy appliances from Sears. NEVER! Way back in the day, Kenmore was a good model which would last for years and years. Not any more. Now those very expensive machines don’t last past their 1 year guarantee. If you buy the extended warranty, and who would think that you need to buy a 3 year warranty on a machine that is supposed to last at least 10 years, the techs fuck around and you have to spend a year going to the laundromat instead of washing your clothes. Then when the techs do fix it, it breaks again and then you are out of the warranty.

Do I sound bitter? Well, yeah, but mostly its because I was stupid enough to buy a machine that I thought was durable and dependable from them. I’d have done much better to buy one from a thrift store. It would probably would have lasted much longer and would have been much cheaper.

Anne Neville I’d really suggest that you call Sears and tell them to pick their piece of shit up and then do a dispute on your credit card to be sure that Sears takes you seriously. Don’t install that fire hazard in your home. I’m serious. Sears appliances are terrible and you could risk burning your home down or getting gassed in your sleep just having it hooked up.

11

We just bought a microwave from Sears, altho thru the KMart website. It’s a GE and Lowe’s had the same one at the same price, but their delivery date was 3 weeks out and the KMart (Sears) delivery was less than a week. That’s the background.

I got an email that our microwave was ready for pickup, and luckily I checked the address, as it was at the Sears store, not at KMart. (Both are 15-17 miles away from our house, so not a quickie trek.) We got to Sears and the woman working there checked the computer, had me sign a slip, then went into the back to get our purchase.

I waited.

And waited.

And waited.

Meanwhile, another customer came in, was helped by the man on duty, and he was waiting with me. He confided that he hated that particular store - one time he had to go in back himself to find his purchase. Maybe Sears wants you to pay the extra to have your items delivered to your door??

FINALLY the woman helping me came out and told me that the microwave isn’t there and it’ll come on the truck that afternoon. She was holding a copy of my email that says it was ready for pickup!! aaaaarrrrrrgghhhhh!! No sense arguing, but I did ask her to call me when it comes in. And rather than write my number on the email (which she said she’s required to keep for their file) she had me write it on a random pad of paper - no identification of what it’s about.

As soon as I got home, I fired off an email to “Customer Service” even tho I didn’t expect much. Amazingly, a few hours later, I got a reply. Supposedly there was something screwy with their delivery alert program and they were working with IT to straighten it out. Oh, and for my trouble, they’d credit $20 back to my account when I picked up my microwave. Whatever.

Later that afternoon, I call the store to find out if my oven has arrived. Yep, it was there. Nope, no one knew to call me. Anyway, I printed out a second copy of the email and drove the 15+ miles. There was a different guy working, but I swear he looked more like he should have been holding a “Will work for food” sign - I especially liked the torn knit cap on his head. The microwave was there, and the scruffy guy was having all kinds of problems finding it on the computer (probably because of whatever the woman had done in the morning.) Still, he said “Just take it” and a nice man with a dolly wheeled it out and loaded it into my car. So it ended well. Plus they really did credit me the $20, and offered me 10% off my next appliance purchase.

Yeah, I’ll get right on that.

Happily, the microwave mounted on the same hardware that held our old, recently deceased microwave, but that was GE’s doing, not Sears. And I will definitely buy my fridge somewhere else.

Sears sucks.

12

Fortunately, the oven was not made by Sears, it’s a KitchenAid. Mr. Neville picked it out because it was well-reviewed online. We’re also not planning to have Sears Outlet install it. I told Mr. Neville we are never buying anything from them again, and he said it was about a factor of 2 cheaper there than anywhere else. I told him, sometimes there are REASONS why some stores are cheaper.

I may try contacting KitchenAid for the oven trim, if Friday comes and goes with no trim from Sears Outlet.

Sears Outlet sucks more than the black hole at the center of the Milky Way. No, they suck more than the black hole that will be created when the Milky Way and Andromeda galaxies merge in 4 billion years. What do you want to bet they still won’t have sent me the parts for my oven by then…

13

Back in the day Sears really was the ‘go to’ place for quality, no frills appliances, tools, hardware, etc. I’m not sure exactly when that perception and reputation started to decline but I first became aware of it here on this board when they started to get pitted with some regularity and with some troublesome accusations that didn’t seem to merit much of a counter arguement. Then I came across mention of further problems in the paper, online, etc. Nowadays whenever I need something that would have been in their product line Sears isn’t even a consideration. I’ll need to read an equal amount of good press before I’ll trust them again. What a shame… it had to take an extreme amount of bad business protocol to destroy the completely solid reputation they’d long established for themselves. Whoever the CEO was that initiated the decline was a complete moron and they and the public both are the worse for it…

14

They screwed me about my lawnmower, and they’re going down!
:slight_smile:

15

Dopefest, with pitchforks and torches?

16

Sears Outlet is still a thing? :confused:

17

On the other hand, we got a NordicTrack treadmill from the Outlet Store for about half the going rate. It was missing some accessory, I forget what because we didn’t need it. Works great. I’d go back, but, like all major appliance purchases, (or like anything else at all) you have to do research first.

On the other other hand, when we needed a new stovetop and oven, we got GE from Home Depot., and all the parts were there, and they even did an exchange with no hassle when I stupidly bought the wrong size oven!

18

Am I jinxing myself if I report that our El Cheapo basic Kenmore washer, dryer and frigerator have been running fine for five years?

::spins around five times holding a lucky charm to prevent disaster

19

Problem is, SOME people, and I’m not naming any names, think it is sufficient to research the appliance you want, then buy it from wherever has the lowest price on it.

20

Your parts are being delivered from a distant, far-away galaxy is all.
One that is many light-years away. :smiley:

Yeppers, Sears sucks these days. They used to be so dependable back when I was a kid.