Nice change from screaming at Best Buy, eh?
So, as some of you know, I’m buying a gas stove. And I go to Sears, because, well, that’s where you buy appliances, right? And they had a pretty good deal on the one I wanted. I went in armed with my Consumer Reports printout and a printout from the website of the one I wanted, knowing I wanted the 0 interest for blah blah deal, etc. Should have been a 15 minute sale, a gimme. The night before, and take note because this is important, I called to see what installation would cost me, as I currently have an electric stove. The guy clearly told me that as long as it was less than ten feet from existing gas line, it was included in installation.. Remember that. Converting the outlet might be more, and they would give me an estimate before they did anything. I asked, because I know a good cheap plumber and I wanted to know if it would be cheaper.
Thirty minutes later I’m still standing in Appliances, waiting for somebody to come help me. Don’t think I just stood there helpless, either - I flagged down a passing guy from Lawn and Garden, and he called for help for me. I pushed the help button, which summoned somebody to Toys. (Somebody from Toys, too. He couldn’t help me.) Finally I went to Layaway and asked, and they also called. It was probably 40 minutes until I finally get somebody to help me who is from Appliances. Aren’t Appliances Sears’ bread and butter? That, and tools?
Guy finally gets there, and he can’t find in the system the one I’d printed out. Okay, so maybe it’s such a good deal because they’re trying to get rid of them and ran out, fine. We go looking for my second choice. By we, I mean I drag this guy every step of the way. I figured out his computer system for him. While he’s away sitting around with his thumb up his ass or shooting smack or something, I find a stove that I like, that’s a little more, but a little nicer. Fine. I wait another twenty minutes for him to come back, tell him, and walk him through the sale. And when I say “walk him through”, he eventually had me start typing for him. If I hadn’t, I’d still be there. Did the credit application, for him, too.
So we get to installation, and I tell him what they told me, and he says, “Well, if they told you…” because he obviously had no idea. And he asked me when I wanted it installed, seeing as it was coming into the store on the 20th. And I said I didn’t know who would be around that week, so the installer should call me. He made a note.
Fast forward to today. I call, to find out if it’s come in and to make sure I talk to the installer. So, for five hours, my stove is lost. Finally they find it and leave me a message with the installer’s name and number. And they tell me it’s being installed tomorrow before noon. (News to me!) I call him to confirm that and make sure he knows there has to be a gas stub and an outlet conversion, and he has no. idea. Also he tells me that it’s going to be at least $250 to run the gas line, probably more. Probably a lot more. And that he’ll have to estimate the electrical when he gets here. And also it can’t possibly be until next week.
What?! You mean after all your fuckwittage you guys lied to me?! I assure you, my slightly stinky plumber can do it for me for a lot less, and plus I have every confidence in his work. Considering Sears is involved, who knows who the hell this installer is? For that matter, I only have their word that it’s the right stove - it’s probably an automatic hotdog cooker from the SkyMall magazine.
I tried calling Appliances and getting a manager, but of course they’re in a meeting. So listen up, the minute I get home and have my paperwork in hand, I am speaking to a manager. I want either that stove to arrive on my doorstep and a refund on my installation AND DELIVERY, or I want all my money back and I’ll take it to somebody who wants my business. And if that manager can’t do it, I’ll speak to his manager, and his manager, and his manager, and so forth. If necessary, I’ll get a shovel out and take this issue up with Mr. Sears. Is God Mr. Sears’ manager? If so, he better get ready, because this phone is going to ring.
All you people bitch and moan because Best Buy tries to sell you PRPs and Entertainment Weekly. You spoiled fucking brats, at least you left with what you bought, and not a package of lies! At least people appear to work at Best Buy, even if they’re hard to flag down! Sears, don’t you ever wonder how you got to be so shit-tastic that you got bought out by K-Mart, of all people? Wonder no more, honey. I, for one, will never give you one more shed of my business.