We had our over repaired under warranty - or at least tried to. The technician missed the service call and came the next week. He couldn’t finish the repair because of supply shortage. Next month same excuse. It is now 5 months later and we have been ghosted and Sears won’t send out another technician to complete this warranty repair unless we pay $139. What happened when I explain all this to customer service? It is impossible to get a hold of a person. I have tried (no lie) 12 different numbers for them and they all take you to the same phone tree that only allows you to make an appointment or cancel one. No email contact on their website (big clue).
Oh the ghosting ended when the technician said I’m no longer doing Sears, go talk to them. See above why that is not a solution. Look on Yelp, I ain’t the only one.
Sears and Kmart had nearly 3,500 stores when they were merged by Eddie Lampert. Today the company has just over 20 stores, a fact surprising to many who thought the chains long ago went out of business.
Sears Holdings is planning to close all its stores in 2023, with 115 Sears Hometown stores set to close this year.
What law is that? Their service commitments have been taken over by another company. They probably made some contractual agreement to service Sears customers so maybe you could sue them or sue whatever remains of Sears. That company might not be able to ever get the parts needed for your oven.
I wouldn’t bother suing Sears, but I would take the technician to small claims. He might not be doing Sears repairs now, but he did at the time you made your claim, and he needs to fulfill that. If you are lucky, the judge might have been screwed over by Sears in the past and be sympathetic. I would sue for the cost of a new oven. That’s reasonable.
Sears screwed me over on auto service 36 years ago. Actually they screwed a lot of people, because there was a class action suit against them that they lost (my share of the award was a couple of oil changes, which I never used). I have taken delight in the downfall of Sears for a long time. But I don’t hold grudges.
A company called Transformco acquired most of the remaining assets of Sears, KMart, et al. Almost immediately customers began to complain that company wasn’t fulfilling Sears warranties.
Not sure, you need to do some research. However, is this an original product warranty, an extended warranty, or covered under a home service plan? There may be very different companies handling these functions.
I was through Sears Home Direct under the manufactures warranty. The point is he never finished the job, the oven is now out of warranty and after telling me to contact Sears he’s gone dark again. And I cannot contact a live person at SHD to explain all this. All I can do is spend $139 on a service call to finish the repair that should be covered.
I used to have a Sears extended appliance warranty contract. Twice, in fact. For me, it paid off, as the cost of repair to our washing machine alone would have exceeded the annual cost of the contract. They insured all home appliances, regardless of make or place of purchase. When it became no longer cost effective, I cancelled it.
Here’s the issue with that. After his first no-show no-call I looked up his company to get them to send another tech out. According to Google it doesn’t exist. There were 3 companies that may have been associated with him and all have 1 star reviews for crap like this. It seems like he changes company names to stay one step ahead to stay ahead of the lawsuits and creditors.
If you are even slightly handy, consider doing the repairs yourself. There are several appliance parts warehouses online, and many of them can help diagnose the issue. This is one I have used in the past, but it’s not the only one. And don’t forget YouTube.
Sears appliances were usually just rebadged units from other manufacturers, so parts are interchangeable. Sometimes you might find parts really are discontinued, in which case you need a new oven.
Also, if it’s an electronic control panel, there are places that fix these as well. I’ve used circuit boards medics in the past with good results.
That reminds me, the first washer and dryer my dad bought us, he sprang for the lifetime warranty. It was with Montgomery Wards and they were closed within 5 years. I have never paid for another warranty.
