Currently I have FiOS and my two year commitment is ending. This will cause the loss of some promotions and my bill will go up by $30.00
I can sign a new two year agreement for a $15.00 increase per month, get a $120 gift card and have my internet speed increase.
Before I agreed to this I tried to contact Comcast to get a quote through their online chat. I told Ramathing (real name from web chat) what I am looking for and he/she starts to sell me a package. but doesn’t tell me what is in it.
I ask him? to compare the plans and he starts telling me about the X1 Platform., XFINITY On Demand, Constant Guard®. and fast downloads.
I again ask him to compare plans and he posts a link so I can see what channels are on each plan.
After I tell him which plan I want pricing on he asks if I want to order it. I tell him I need more information and ask about the DVR prices. He gives me the price then again asks if I want to order.
He then gives me the prices of the DVR and I ask another question to make sure the features are comparable. After answering me he asks again if I want to process the order.
Based on the chat I think Verizon will give me the better deal so I’m staying with them and singing another 2 year deal.
------------------------Chat Session Below----------------------
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chat id : 8<removed>
Problem : X1
Ramathing > Hello Guest, Thank you for contacting Comcast Live Chat Support. My name is Ramathing. Please give me one moment to review your information.
Guest > My Issue: X1
Ramathing > I see you are interested in adding Comcast services. It’s my pleasure to process your order and answer any questions you may have.How are you doing today
Guest > I am good. I currently have Verizion FiOS and am consideriong switchinh
Ramathing > I apologize, but the information entered on the website was not passed over to me. May I ask you a few questions, beginning with your full name, to get started?
Ramathing > Okay.
Ramathing > Do you have an existing account with us?
Guest > Righr now I have thee sets with DVR’s with the following service3s FiOS TV Ultimate HD plus HBO/Cinemax Movie Package Ultimate HD and 35 internet
Ramathing > Okay.
Guest > I used to be a comcast customer but we switched
Ramathing > No worries,I am here to assist you.
Ramathing > It,okay.
Ramathing > Could you please provide me your complete address .
Guest > <my address>
Ramathing > ty.
Ramathing > Please allow me few minute while Iam pulling up your address.
Guest > Ok
Ramathing > Thank you.
Ramathing > Thanks for your patience.
Ramathing > Could you please provide me your complete SSN.
Guest > <my social>
Ramathing > Thank you.
Ramathing > PLease provide me your complete name, best contact number and Email address.
Guest > <my name> <my number> <my name>@<myemail>
Ramathing > Thanks for the information.
Ramathing > Would you like to add someone as an authorized user that has your permission to make changes on your behalf?
Guest > No.
Ramathing > Okay, I respect your decision.
Ramathing > <my name>,what package to you want me to process today?
Guest > I want to know what package Comcast has that is closeset to what I have with FiOS and the price so I can see who has the better deal
Ramathing > Okay, sure I will provide you the package and the prices comcast is offering.
Ramathing > <my name>,which package shall I check for you, single play,double play,triple play?
Guest > Tripple play because we have the equivilkent from Verizon
Ramathing > Okay,sure.
Ramathing > EmanueStarter XF Triple Play
Ramathing > which will cost you $89/m for 12 month with 2 year aggrement.
Guest > Is that comprable to FiOS TV Ultimate HD plus HBO/Cinemax Movie Package?
Ramathing > We also have,HD Preferred XF Triple Play with $109.99/m for 12 month with 2 year agreement.
Guest > Can you please tell me which package you offer is closest to what I currently have and the price for four DVR’s
Ramathing > Under this package you will get Introducing the X1 Platform from XFINITY, your Entertainment Operating System™ – an interactive TV experience that gives you instant access to all of your entertainment
Ramathing > a $150 Visa® Prepaid Gift card
Ramathing > An awesome lineup with XFINITY On Demand™ - more ways to get more entertainment. Enjoy over 160 channels including Encore®, National Geographic, and Oxygen. And with XFINITY on Demand™, catch up on your favorite show or watch movies in-home or on your mobile devices
Ramathing > HBO® and Streampix™ free for 3 months. For a limited time, experience premium programming such as HBO’s Game of Thrones.
Ramathing > Blazing-fast download speeds. So you can share photos, book travel, play games, and watch online videos – at lightning-fast speeds
Ramathing > Surf safer with Constant Guard®. Explore the web worry-free with the most comprehensive online protection of any major Internet provider at home or on your mobile devices.
Ramathing > The Comcast Customer Guarantee™- Comcast cares which is why our offers are backed by a 30 day money-back guarantee
Ramathing > All this services are included in this package.
Guest > Ok but you haven’t told me what package you offer that matches FiOS TV Ultimate HD plus HBO/Cinemax Movie Package and the monthly rate for three DVR’s
Ramathing > Let me check that for you just allow me a minute.
Ramathing > <my name>,Iam going to send you a channel line up link were you can check the channel that is available in this package.
Ramathing > Https://www.comcast.com/Customers/Clu/ChannelLineupPopup.ashx
Guest > Looks liek Digitial Premier is closest
Ramathing > Okay.
Ramathing > Digitial Premier cost $149.99/m for 12 month with 2 year agreement.
Guest > And with 3 DVR’s?
Ramathing > will you like to go for that ,<my name>.
Guest > I need more information first
Ramathing > Okay.
Ramathing > 1Hd DVR is free.
Ramathing > And any additional HD dvr will cost around$17
Guest > Can you watch what is on one DVR from another DVR in the house?
Ramathing > For that you have to add Any room dVR.
Guest > How much is the Any Room DVR and can we have more than one in the house?
Ramathing > were you can watch as well as record any movies from any room.
Guest > Right now we have 3 DVR’s and can watch what is on any DVR from any other room in the house. This lets us record 6 shows at once. Can I do that with the Any Room DVR?
Ramathing > Yes, if you have 3DVR with Any Room DVR you can Record and watch 3 at the time in any room.
Ramathing > And the cost of Any Room DVR is arount 1$9.99
Ramathing > Sorry for the typo. Please disregard that last message.
Guest > 9.99 on top of the 17.00?
Ramathing > It is $19.99
Ramathing > for Any Room DVR
Guest > And I can record six shows at the same time on it?
Ramathing > Yes,if you have 3DVR you can record 3 at the time.
Ramathing > Shall I go ahead and process the order,<my name>.
Guest > So what would the total me per month then?
Ramathing > Okay.the total month bill will be the package price+AnyRoomDVR+If you want any additional boxes it will charge for that
Ramathing > And in the first month bill there will an installation fess of around $39.99
Guest > Can you please add up the total for the package plus three AnyRoom DVR’s and one HD set top box.
Ramathing > Okay sure.
Ramathing > It will be 19.99+149.99+10
Ramathing > It will be $179.89
Guest > And I can record six shows at once?
Guest > What is the speed of the internet service?
Ramathing > yes.
Ramathing > It will be up to 50mbps.
Guest > Is that up and down?
Ramathing > No.
Ramathing > you will get 50mbps.
Guest > What is the downstream speed?
Ramathing > It will be 10mbps
Guest > Thank you for the information. I will need to think about this. Can you provide me with a quote number
Ramathing > It will be around $179.89 excluding taxes
Ramathing > Before we end today, would there be anything else that I can assist you with?
Guest > No, thank you for the information though