via email that is. I know we had a thread or two about those people that refuse to jump in on this here technological bandwagon, but I’m afraid it’s here to stay. All I ask is a little THOROUGHNESS (for lack of a better word) in your response. I mean, THINK for a damn minute about what you’re being asked, and I dont know, perhaps try to go one step further and predict what follow-up questions your sparse little response is going to generate.
Duck: Miss AssBitch, Cow-Orker X is getting this error message: {Uhhh NO, thank you for playing} . I’m not familiar with it, have you seen this before? Can you let me know what needs to be done so Cow-Orker can enter orders?
AB: Sounds like the UNTYFP error, the Master Database of Oz needs updated.
ok- AND???
Duck: Ooookayy, so what happens now? Is that something that you can update, or is it a system issue? I’m just trying to get a timeframe for when Cow-Orker can enter orders
AB: No, ask Mr. AssHat.
:mad:
WHY COUDLNT YOU ANSWER MY REQUEST IN ONE FUCKING EMAIL LIKE A FUCKING HALF LITERATE PERSON INSTEAD OF TYPING LIKE A BLABBERING VILLAGE IDIOT WHO CAN ONLY KEEP HER RESPONSE TO 4 WORDS OR LESS!!! SHALL I CALL YOU MONGO FROM NOW ON!!!
Honestly, inefficiency is a HUGE pet peeve of mine, so why you can’t just take an extra two seconds to type a thorough answer is ludicrous to me. Think ahead just a little, use your fucking brain, and provide as much information as you can so as not to keep this ball in the air all damn day, for the love of Mike. I’m asking for help, just information really, it won’t hurt a bit.
Go ahead, someone say I coulda just called her. But I stand behind my practice that a properly worded email clears up confusion just as efficiently. Besides, I need the email trail for CYA to show that I’m performing my due diligence. These orders don’t get in, it’s not gonna be on my head.
This is funny considering I work in a small office and have been trying to find ways of getting people who sit three feet from one another on a cubicle-less open floor to talk to one another more often, rather than always sending one another e-mails and IMs.
A few friends of mine will IM me randomly during the day with IMs consisting wholly of “?” or “what’s that?”
After ten minutes of back-and-forth, it’ll finally come out that they’re referring to something I posted on Flickr three hours ago or the last thing I talked to them in person about. Makes me want to lock them in an AOL chat room for a month until they realize that that’s what they’re doing.
And then you have the people at the opposite end of the spectrum who are offended when you give them all of the information the first time because they already “knew” A, C and D, they were just unclear about B and they are highly upset that you feel it necessary to spell everything out so they don’t come back 5 minutes later.
I work for a UPS Store. People will email us something with the message “In eed a few of this. How much? maybe limimate? will be in later to pickup.” And then I open the 3 attached Word documents, wonder what in the hell the customer wants me to do, and then just make my best guess: the customer wants 3 of everything, laminated. Then the customer picks them up and complains that I screwed up. I then stab them in the throat with a box-cutter. True story.
We don’t have this issue to much with in our division but outside, Oy!
Fifteen emails later and you may finally have your answer. There are times the frustration levels boils over and I have to call them, which leaves me with out the CYA, and I get the answer I need that could have been easily explained in the email.
For example…
Me: I need test BIN set up like this, blah blah blah, and I need it today.
Them: Okay, it should be ready in ten minutes
Me: Thanks
Fifteeen minutes later…
Me: It is not working
Them: I set it up it should be working
Me: I tried again, still no go
Them: huh
Me: Well?
Them: Let me check a few things
Me: Ok, Thanks, let me know
An hour later…
Me: Did you find out what is up?
Them:Okay, I think it will work now
Me: Okay, Thanks
Ten minutes later…still no worky
Pick up phone…
Me: It is still not working
Them: Okay you said test BIN this, blah blah blah, right?
Me: Right
Them: Did you need that to go to test?
Me: Yes
Them: For what line?
Me: All of them
Them: Oh well Matt has do that, flip him an email
Why the hell did you not say that when it was not working in the first place.
SomeUserName and DungBeetle, I see you feel my pain. I feel yours, as well. Mayo, I like you. We need to be pals. Jaade, I would never be offended if given TOO MUCH information, unless it was completely irrelevant, or gross and yucky. Even then, I think offended is too harsh. Someone who would get upset at an overabundance of information and would even MENTION “yeah, I know already” is a little too concerned about looking stupid - self esteem issue to be sure.
I don’t know. I have been given overkill at times and it appeared very condesending.
We have one person that feels they need to not only over describe but writes it in such a way that she feels you must be three years old. I don’t need bold, colored fonts and underlining to read properly.
Now in these cases I never reply with a “No shit Sherlock” but I do make it a point to overkill a tad on questions I am asked.
ok- AND???