Has anyone else had a nightmare experience with these guys? It’s been almost three weeks since my order “shipped” and it hasn’t shown up yet.
I’ve used them almost exclusively. I’ve placed at least a dozen orders with them, and I’ve never had a problem. They’re not the fastest, but it gets here eventually, and it’s easily the cheapest place around.
Have you gone back to the site to see the status of your order? It could be backordered.
I’ve ordered thousands of dollars worth of stuff from DDD - 45 separate orders since 2003 - and aside from an occasional scratched disc that was cheerfully replaced, I’ve always received my stuff without incident. But the free shipping is slow - I believe they use Media Mail or something similar, which is cheap because the Postal Service transports those packages only when they have space on a truck or a train that would otherwise not be 100% full.
However, you and DDD are both in Illinois, so I’d say 3 weeks is long enough no matter what method they use. I’m sure they’ll replace your order if you ask. But my money’s on lost in the mail, or stolen from your mailbox, instead of not shipped.
I live in SE Minnesota. The free shipping from DDD rarely takes more than 4 days.
Brian
I ordered from them once, and they were extremely slow. When I finally got the package, the box was crushed (looked like it had been run over by a truck) and my DVDs were gone, so they had either fallen out when the box was ruined, or more likely stolen. Deep Discount DVD’s customer service was extremely apologetic, friendly, and helpful, and sent a replacement with no hassle. However, that also took them a long time. A month later, I finally got the DVDs I ordered.
I’ve had fewer problems with them than I have with Amazon.
–Cliffy
This is the ONLY place I order DVD’s from. Hmmm - surprised you’re having such problems.
I’ve ordered from them numerous times, never a problem.
Same here. Well, the last order I made was during their 20%-off sale, and so a TON of the items I ordered were on backorder, but that notwithstanding, things came in a very timely manner.
I’ve had no problems with them thus far. In fact I just received three DVDs I ordered the other day and they were all fine and it seemed to reach my house fast despite using free shipping. I suspect most of the problems people encounter using this service have more to do with the mail than the actual company.