As a classic “MPSIMS is my diary”, I’d just like to whine about how I’m burning out on my job.
I had hoped to last a little longer. I only have six weeks left, after all. Unfortunately, it’s not to be. I am losing patience with my customers, interest in my job duties, and discipline in my work ethic. The past couple of days, I have done only enough work to keep out of trouble stats wise. If a supervisor were to actually listen in on my calls, I’d be one dead duck.
I resent my manager and the levels above him for taking what was once a fun, individualistic workplace and turning it into another soul devouring corporate monolith where I am only a name on the weekly list of stats and not a valued team member. There is no more humor here anymore, only signs and emails and memos that slowly chew away at my sense of being a responsible, trusted employee. Of the dozen or so members of my team, at least ten are actively looking for new jobs. The other two - myself and another - are relocating geographically in the near future, so we won’t be here anyways.
I am tired of listening to customers whine, bitch, and moan about webhosting, web page design, ecommerce, email, forms, and other technical subjects being more difficult than assembling a toy surprise from a cereal box. I am tired of the Netcom legacy engineers taking four or five days to fix a simple ticket that I don’t have server priviledges to touch - yet I still get to tell the irate customer that he’s still SOL. i am tired of bugging the Mindspring engineers about an issue only to be told that I’m smoking crack, and find out a day later that I was right, and they ended up having to take the server down because of it.
I understand that all jobs have their difficulties, their drawbacks, their ups and down, but dammit! this used to be a wonderful job. I used to love coming in, seeing my coworkers and boss, fixing my customers problems, learning new things, mentoring new employees, and making sure that my company kept the promises it made. Now, I wonder what the fucking use is, since it’s been made clear that I am only a replaceable clog in a large machine.
Okay, my whine is done. I feel marginally better. Just take my advice, and don’t get an account with Earthlink or Mindspring. Mindspring used to be a cool company that went out of its way to do excellent service. The higher ups have now fixed it so the employees have negative incentive to do so.