- About a year ago. My mother takes me up to LensCrafters in the mall to get my new glasses perscription filled. Due to the fact that I have a v. strong perscription and needed the ultra-light lenses, and wanted the anti-reflective coating, it took more than an hour. So we return later that day, and I say to the woman, “Hi…I’m here to pick up my glasses,” and give my name.
She shuffles to the bin behind the counter and shuffles through it, then finds the properly-labelled case. She stops, turns back to me, and gives me an utterly confused look. “How many pairs?”
An odd question, but somewhat understandable, I suppose. “Just one,” I say.
She blinks at me. “Oh! Well, you said glasses.” Her emphasis was on the second syllable. That left me pondering if that was, in fact, the plural. Should I have said, “I’m here to pick up my glass?”
But the oddness continued. I tried them on, to make sure they fit properly and the lenses were right.
Whooo. No, they’re not, because the room should not quiver when you put on your glasses. The right lens was horribly wrong. I squinted, shutting my left and right eyes alternately, tyring to figure out if only one lens was bad, etc. “Uh, I don’t think this is the right perscription,” I said. “I can’t really…see out of it.” I’m still doing the squinty thing, because - well, it was a natural reaction.
Madam Slow says, to my mother, “Well, tell her to open her eyes!”
Turned out the tech in back had simply mis-read the perscription. When we finally got it sorted out and I recieved the correct lenses, they tried to charge us for two pairs. This was (to my surprise), not because of the “Well, you said glasses,” idealogy that LensCrafters apparently embraces. They had to make the lenses twice, so we should be billed twice. The whole experience was quite surreal.
Story time of the Surreal, anyone?