Images on Wordpress not showing up on iPhone/Safari

I have no idea what’s going on. I’m updating a Wordpress-based website for a client (I don’t really do web design anymore… this is a legacy client) and for some reason I can not fathom, two images uploaded via the regular WP media library are utterly borked when viewed on an iPhone (using Safari, I think).

This is as reported by the client, btw. My big problem here is that I don’t have an iPhone. So I can’t even test this thing–except using iPhone/IOS emulators on the web, which don’t appear to have the issue.

At first one of the images was showing up 90 degrees clockwise (how the hell that happened, I have no idea), while the other one was fine. Then I recreated the images, re-uploaded them both, and (according to my sister who does have an iphone) the images aren’t there. If she types the link to one of the images directly, it shows up. Just not on the site. WTF. Trouble is I can’t be nagging my sister all night to check the damn site for me.

Does anyone have the slightest idea what the HELL could be going on, and what I’m doing wrong? I’m probably gonna have to hire some Fiverr coder to fix this because I can’t even deal. But I’d rather fix it myself.

See, this is why I gave up web design… I no longer deal with tech stuff and I have no patience to keep up with the latest issues.

The page is here. (It’s a perfectly safe site, for a law firm.) The top image shows up, it’s the two head shots of the attorneys that apparently aren’t there for iPhone users. And yet I bet if you go to this image directly you’ll see it fine.

The image code is perfectl straightforward:

<img src=“/wp/wp-content/uploads/2018/05/CoralvonGlahn-1.jpg” alt=“Coral von Glahn” class=“aligncenter size-full wp-image-173” />

So… help???

Works fine on my iPhone 6, running the latest OS.

Blimey, that’s a bit of luck. Well, thank you very much for testing it! Is this with Safari, do you know?

Edited to clarify – you do mean the images on the webpage, right? Not just the solo image that I also linked?

I see three images on the web page: a building exterior and two lawyer head shots.

I’m using my iPhone 6s running Safari on IOS 11.3.

I suspect this is effectively user error. Safari does allow third-party content blockers, but if that were the problem, the user in question wouldn’t be able to load the bare image.

If you have an Apple store or even large electronics store nearby, you can always use the iphones there to try to reproduce the problem. I have a hunch you won’t be able to.

Regarding the rotation, JPEGs can contain rotation information in the binary file’s EXIF headers. Some browsers respect these and some don’t. I suspect some cameras populate those headers with nonstandard rotation tags in the EXIF data.

Ooh, thank you, EdelweissPirate (that screenname definitely intrigues me!). Taking the last issue first… the EXIF data makes sense, because I realize that when the client originally sent me the image (it was the woman’s pic), it was indeed flipped; I corrected it in Photoshop, but I wonder if I should have saved it as a new image–maybe the original info was still there. Amazing that re-orienting the image didn’t effectively “stick.”

There is a huge Apple store over on Fifth that I can certainly sneak into. OTOH, maybe I should just bite the bullet and find an old iPhone on Craigslist, if only to have something Apple-y to check myself.

But as I said, I’m doing my best to get rid of my design clients. I was relatively good in the late '90s through, say, 2012, but ever since the explosion of mobile I feel my skillset is no longer up to the task–and my desire isn’t there, either.

Anyway. I’ll keep my fingers crossed that this is a PEBCAK issue. Nothing’s worse than a disgruntled lawyer. I’ve been pulling my hair out over this oddity. As everyone who deals with customer service knows, it’s almost impossible to fix a problem you can’t actually replicate.

Thanks very much for taking the time to check!

I’m happy to help. It’s worth noting that there are several non-photo images on that page. If those are loading and the photos aren’t, that suggests a hiccup with caching or something similar.

Regarding my username: it’s a reference to the Edelweiss Pirates (Edelweißpiraten), a German anti-fascist group that was active in the late 1930s-early 1940s.

They used to get into street fights with the Hitler Youth, which I tend to imagine as a super-blond re-enactment of the fight scenes between the Sharks and the Jets in West Side Story. I suspect that the reality was somewhat different, though.

Apparently, what started out as a relatively noble project to punch a Nazi (as it were) devolved into a petty crime endeavor, which is too bad. I admire the original spirit of the Edelweiss Pirates. Also, I think it rolls off the tongue in English. I chose it as a username partly because it’s a unique handle that was unlikely to be taken.