As a newer member/outsider, this is exactly the attitude I’m reading from those trying to convince people to join as paid members. I understand that there are costs associated with running a site, and that advertisements and/or subscription fees can be necessary to keep the place running, but this place is not exactly running smoothly.
First off, as it is the subject of this thread, TubaDiva is now claiming that auto-play ads are now part of the ad scheme for this board and since its all up to the owners, there is nothing they can do about this. Less than a year ago, Ed Zotti plainly stated that auto-play ads are not to be displayed on this site. http://boards.straightdope.com/sdmb/showpost.php?p=15523076&postcount=59
As far as I know, the current owners are the same ones talked about in the post I just linked to. That means either something changed and the user base was never informed, or someone was lying then or is lying now. If something did change regarding ads and it goes against what staff has previously stated, then not telling your user base is a lie of omission.
Then we move onto the various technical issues the board is suffering from. This thread Read/Unread timer resetting c. 5 minutes into a session - About This Message Board - Straight Dope Message Board has been active since January and is full of “we’ll look into it” or “we kicked the reports upstairs” type responses from the staff. Now here we are coming into June, and after several more threads about issues with board functionality, we finally got an official response. But that response is pretty open ended. A new server would be awesome, but when can we expect things to start running smoother? In 3 months? In 6 months?
The search engine is another issue. This is a basic primary tool that comes standard on pretty much every message board I’ve ever encountered. Yet here we are told to use a google search if the board search isn’t working up to snuff. That’s like going into a bar that advertises beer on tap, then being told the taps don’t always work right and you’d be better off going next door & getting a beer from the liquor store.
I’d like to address the members of the board for a second. Some users posting in this thread are essentially saying “love it or leave it”. I do love it (or at least am highly fond of it), and those types of comments aren’t doing anything the help resolve any issues brought up here. Every new pair of eyes that sign up for the board for free, are potential new paying customers. The attitude of “if you don’t like it you can pay or leave” only serves to drive people away or make them dig their heels in and refuse to pay.
All these things combined doesn’t make a paid membership a very attractive option. If I’m paying money for a service, I expect that service to work. If I’m having issues with the service, I expect the staff to be helpful so long as I’m not being outlandish or rude. Based on what I’ve seen, I can’t expect either of those things from this board.
I’d love to see this board continuing long into the future. I’ve been reading here on and off for almost ten years. This place has kept me entertained through many boring work days, and through many uneventful evenings at home. If keeping the board running means expanding the advertisements, just tell us so we can make an informed decision on whether to go for a paid membership or not. If you need paid subscriptions to get this place back on the right track, again, just tell us. I can only speak for myself but I bet if there was an announcement saying something along the lines of, “Hey guys, the board has some problems and we need to fix them but don’t have the funds available. That means we either need more paying members or more advertising on the board.” people might be more keen on kicking in their fair share. I know I would. But for now, I will remain a “guest”. If there are improvements made to the board, and the staff improves their level of customer service, I will definitely put my money where my mouth is. If things continue to remain unchanged, I will continue my silent freeloading and eventually mourn the day the board is no longer around due to not attracting enough new paying members and having obnoxious ads rendered useless as more people start using adblockers.
I’m not trying to whine or complain, I’m just trying to state how all this looks to the potential customer base. . I hope those in charge read this and give some thought to how things are are being done here, and how the board will be affected down the road.