About a week ago, I stood on my glasses, breaking them beyond all hope of repair. I was annoyed, and fely like a complete idiot for incurring the expense. I went into my local Boots opticians, with my prescription, chose frames I liked and ordered a new set, charging the £170 to my credit card. The friendly assistant told me they would be here the following monday (today) and that they would call me when they arrived.
Today, I get a phone call from a very apologetic assistant, telling me there has been a problem (one of the lenses has smashed, either in transit or manufacture) and that there will be a delay of ONE FUCKING WEEK!! This is not the service I would expect, whilst I know that accidents happen, I would expect them to try to resolve a mistake on their part slightly more quickly than if I had walked off the street and ordered a new pair today.
Even more irritating than that is that I cannot manage to be annoyed with the shop staff, as I fully appreciate that mistakes made in the lab are out of their control, so I sit there, calmly talking on the phone with them, explaining about how I am suffering inconvenience because of this, getting headaches in lectures because I cant see the OHP slides properly, my spare set being from my last prescription and only just OK as a stand in for a short amount of time while I obtain a replacement set. So I sit there being patient, and reasonable, and the assistant is sympathetic, and apologetic, and I cant work myself up into a rage at them to become the Customer From Hell and actually get some kind of partial refund/goodwilll payment out of them.
So, Boots, although I am too polite and reasonable to tell you this to your face: Fuck You! Why cant you provide a service and demonstrate an ounce of competance, I mean, you are in an industry wher you handle delicate optical lenses daily, surely it is not too much to ask that you provide a product at the appointed time? Also, why does it take you anothe fucking week to sort out a mistake that YOU HAVE MADE?
And myself:Why are you too poilite and reasonable to tell this to them? Come on man, find yourself a set of fucking balls and give them hell, anyone else would, never mind that it isnt the fault of the person you are talking to, it’s their fucking problem now and you deserve some kind of compensation for their inability to deliver on time. Stop acting like a timid sniveling maggot, go down to the shop and stand there speaking loudly at them until they give you money to make you go away!!
Thankyou, rant over.