I don’t think anyone is overlooking that. Admitting fault, even repeatedly, does fuck all if you don’t rectify your mistake. And I don’t care if you’re the most important and busy person in the world, there’s no way you can’t mail something within the time frame without more and more excuses.
I was even sort of with the OP after the “eBay Whore” left her first reply. Most people are more understanding of screw ups than that. But it quickly devolved from there into insanity. Sorry, I’ve got almost 2,000 positive feedback on eBay myself and am incredibly understanding and laid back about things revolving around transactions. Yet even I’d have been more than a little miffed over this whole deal myself.
Geesh. Who thinks like the above if they really believe they were wrong?
Why is she acting like an asshole because she’s getting a little annoyed that the item she bought and expected to be shipped (because the OP, you know, told her it was?) wasn’t, in fact, shipped? Okay, yeah, she got a bit snarky. I think that’s well within her rights after two weeks.
When I buy something from an Ebay seller, I don’t care about what’s going on in their own personal dramasphere. If they send me an update quickly with an excuse for being a day or two late, I’m understanding. But if the first update doesn’t come until several days later after I had to ask? If it’s been two weeks? I’m sorry–unless you live in Siberia and the nearest post office is 20 miles away by dogsled (in which case you should have accounted for that in your listed shipping time) then I expect you to find a way to send out the item I paid for. If you can’t do it yourself, ask a friend to do it for you. It’s not that hard.
The OP should never be allowed to sell on eBay again. No one gives a shit about your personal problems. If you can’t adhere to the contract find something else to do.
You lost me at the ‘marking it as shipped even though it hadn’t been shipped’ stage. I find that irritating as all fuck and wish sellers would quit doing that.
Well, sort of. I mean, if you print it out and mail the package a day or two later, yeah. But almost a week? That’s not really EBay’s fault, even if it is kind of stupid to mark it shipped automatically. It should just mark it “Label generated.”
Your first response to her inquiry should have been, “I apologize that it has not been sent. I am sending it by express post/Fedex overnight delivery today. Here is the tracking number.” Why did you keep asking her if she wants you to send it by express post? Just send the damned thing already.
Edited to add, and here is it two days later and you still haven’t sent it?
Um, no we’re not. Of COURSE it’s her fault. Admitting that is like admitting the sky is blue, and both admissions are equally useful.
The difference isn’t between “my fault!” and “not my fault!” It’s between her attitude of “I didn’t do what I promised, but that’s not excuse for you being so mean!” and “I didn’t do what I promised, and although I feel I had valid reasons for that failure, I completely understand why you’re upset, and I will do my absolute best to make up for it,” which is the only reasonable response she could have had.
Starting out by gleefully calling her “Ebay Whore” and threating to poop in a purse doesn’t exactly predispose your readers to feel that you are a reasonable and rational person.
If you’re such an eBay pro, why don’t you have mailing supplies on hand?
People, it’s not as if the buyer didn’t get a bag. She did, only instead of a simple and boring handbag, she got an amazing douchebag. You don’t even have to see pictures - you can just read a description and you’ll say, “Wow! What a douchebag!”.
I doubt any of you would have the same reaction if the OP was describing a boring old handbag.