IP Phone Etiquette - Missed Calls

Some of you probably have IP phones at work. They’re the phones that are integrated with your computer network. The phones have a little display which shows the numbers of incoming calls (and the name of the caller, if from within your network), and you can punch up lists of most recent placed, received, and missed calls, as well as being able to listen to any messages left for you.

My question is about missed calls. With old-fashioned phones, if someone called and didn’t leave a message, that was the end of it; you didn’t know they called, and they didn’t mean for you to know.

With this system, however, you get back to your desk and your phone says, “You have two missed calls”, and it won’t let you forget that until you check to see who you missed.

If they didn’t leave messages, do you call them back? So far I mostly haven’t, but I’ll be damned if I can figure out whether I should. Any thoughts, from those of you who have this system?

If I see a familiar name on the display while I’m talking to someone else and can’t “park” my current call before the incoming call hangs up, I’ll call back as soon as I hang up even if they don’t leave a voicemail.

Otherwise, no.