So recently these guys tell me they’re from Dell and they’re calling me because of some issue with my computer. My gut instinct is what the hell, dell never calls me, they wouldn’t give a damn if my computer spontaneously combusted. But this could be legit, who knows so I continued hearing this guy out.
They proceeded to talk about how they received an error message from my computer and they needed me to urgently log in and fix it. Now I have a laptop at home and my sis has a laptop and my mother has a desktop and I ask him what is the serial number of the computer that you think has an issue. Now this woman who I am talking to mumbles some random stuff and repeats my computer has a problem and this time i am adamant, do you have any identifying information about this computer? I even ask, do you know what my name is or what kind of computer model I bought that you have a problem with?
She tells me she needs to transfer me to her manager and now her manager comes on and asks tells me the whole story again and this time I get irritated and ask him the same questions. He proceeds to ignore every request for information and just tells me to login. At this point, I hang up. He calls me back a minute later and somewhat excitedly tells me more bullshit. I forgot what he told me but I wanted to see what exactly he wanted me to do, so I started up my computer and then press start and blah blah and i start to recognize his plan. I interrupt him and ask him, so you want me to do a remote desktop session? He said yes, and I hung up. He called again and I told my mom don’t answer it.
Is there a way to stop these crooks? It sounds like they’re operating outside the country from their foreign accents but I think if someone like my mother answers the phone and hears their urgent instructions they might get conned and lose personal info.