So here’s what happening:
I have had a new Samsung Galaxy S4 for two days. With the proximity sensor on, there was no way to use the keyboard while making a call. The screen would instantly go black when taken far, FAR away from my ear, within literally less than half a second. Nobody has any choice BUT to use a kb during a lot of calls-- think of all the times you have to press numbers about 80,000 times while negotiating through unending menus while stuck in automated customer service hell, if nothing else. It took a lot of searching to find out that other people had been able to get out of this situation by turning off the proximity sensor.
Now, the way that the p.s. is SUPPOSED to work is that it turns off the screen when the phone is held to your ear, saving batteries, etc. But it’s SUPPOSED to go back on when the phone is held away from your ear/face. It did not matter how far away I held it, as far as arms’ length would go… the screen remained dark, and no numbers could be entered.I could get the home screen back up, I could get to the page offering options to use the keyboard or to return to the call in progress, but pressing those buttons resulted in the screen immediately going dark once more (again, with the phone VERY FAR from my ear.) There was nothing I could do to get it to work.
Turning off the p.s. has worked-- so far. The real issue is that I can still return this phone within 9 days, and if this IS a problem with this one particular phone, then I should return it. If it’s an issue with all S4’s, then I need to know that, too. So I really need to hear from people who have that exact model-- not the S2’s, not the S3’s. Has anyone else had this problem, and did it fix it to turn off the proximity sensor?
All help appreciated, and the return clock is ticking!!