I am selling some stuff off on eBay. I was selling some software. An older original version of something, and an upgrade. Both of them. All with serial numbers. All with documentations, boxes, CDs, serial numbers. I explained that the older version would allow the upgrade to work, and they’d be getting both in the sale. Both. Package deal. Older version + upgrade means that the new upgrade will work, free and clear. And they’re getting both. Both. Really, both.
And UNREGISTERED. Okay, the older version was registered by me, but I already called the software company and confirmed that I could transfer the license over to the new owner. The new upgrade is unregistered. I never registered it. No one has ever registered it. Whoever buys it can register it. And I explained that. I wrote, UNREGISTERED. I wrote, YOU CAN REGISTER IT YOURSELF.
I also explained that one can use the software that they buy from me to upgrade to the latest version of this software. Yes, they can. I told them this. In bold lettering.
But most of all, I wrote, (in bold, and also even in italics) that it was UNREGISTERED. They can register it in their own name. I added an extra explanation about its unregistered status at the bottom of the auction, later on.
So what do I get? Emails, asking me, “Can I register this software?” “Do I get the older version of the software too?” “Will the upgrade install on my computer?” “Will I get serial numbers?”
ARGGGHHHH!!! I can understand a few bits of confusion, but seriously, I explained it. How much more can I do? How big and bold does the lettering have to be? It is UNREGISTERED. You get BOTH versions, the old and new. Yes, yes, YES!!! SERIAL NUMBERS! Yes! I wrote that, several times!!!
These people are driving me batty.