I’m staying in the same company (in the same building, even. I’m just moving up in the world. Second floor, here I come!), so the idea of doing something naughty such as telling a customer to go and [expletive deleted] is tempting, but not feasible. But there’s 52 customers in the queue, which works out to about an hour’s wait time and I’m not interested in the least in answering any of their calls. I suppose sitting here in not ready is not the best thing in the world to do, but damned if I don’t feel like doing any work today. It’s a Saturday, dangit. I only get one day off, then I’m back again to start my training for my new role on Monday.
So, any tales of last-day shenanigans to share?
No tales of shenanigans I’m afraid.
But I am intrigued that you’ve got customers waiting for an hour in the queue. What sort of service are they after that requires them to wait that long?
The short answer is that they’re idiots? 
Okay, not really. It’s ISP helpdesk. Range of things from “My internet doesn’t work” to “Why have I been charged this money?” to “Why am I getting popups for girl on girl action?”. The reason I say they’re idiots is because there’s no system outages today, and this queue is highly irregular (usual queue times for the last week or so have been 0-10m, 20 in the busy times). We’re open 7 days a week, until midnight on weekdays and late PM on weekends, but for some reason THEY REALLY NEED TO TALK TO US TODAY, RIGHT NOW and are sitting there stewing, rather than trying at another time.
Now I’m not saying that the customers shouldn’t be able to call whenver they want to, as long as it’s within business hours, but personally if I were on hold for more than 20 minutes I’d give it up as a bad job and try another time. But that’s just me.
Just remember that FDISK is the cure for many of your customer’s problems…