JUNO, you cheap-ass bitch ISP!

The BBQ Pit
1

OK, so I’m shopping for a new ISP. And being a bit of a tightwad who knows his way around the Net, I check out Juno, because they advertise high-speed access for $15 a month, and what’s not to like about that?

Well, everything.

First of all, their site is full of disclaimers about how the high-speed service isn’t really all that fast in a lot of circumstances, and absolutely not fast at all when it comes to downloading videos, sound, etc. – large files, where speed REALLY comes in handy.

But what really got to me and made me decide against them is their lame-ass Catch-22 regarding support. What do you suppose happens if for any reason you can’t log on to Juno and must call a techie to find out what the heck is going on?

They’ll happily take your call – and charge you two bucks a MINUTE for doing so. Have your credit card ready when you call.

Now listen here, Juno fuckwads. I know you’re a cheap-ass outfit and can’t go handing out free tech support every time grandpa can’t figure out what the “save as” option is for. I’m cool with that. But you know, I have on many occasions had the experience of being unable to logon even though I had done nothign to alter my system. Sometimes the Web just hiccoughs, and frankly, I have a feeling a lot of ISPs don’t really do all that well at supporting anything but the very latest iteration of Windows.

I dunno what the problem might be, but it’s NOT MY FUCKING FAULT! What’s more, there’s no point in telling me about your free support AT YOUR FUCKING WEBSITE or your free CHAT SUPPORT or your free EMAIL SUPPORT because if I can’t fucking LOG ON I can’t fucking well reach any of them, now can I?

No, if I can’t fucking log on, I have to fucking call tech support, and you want two bucks a FUCKING MINUTE for that goddam PRIVILEGE even if it was YOU that fucking fucked up the system!!!

NO FUCKING WAY!!!

You guys make AOL look upright, forthight and honest by comparison. Go straight to hell. Do not pass “Go!” Do not collect my $2.

2

Pot, meet kettle.

3

Thanks for your ultra-insightful contribution to my post. The clarity of thought and understanding displayed in your post is semi-dazzling.

4

Well, perhaps this semi-dazzling insight will be added to the other semi-dazzling insight, and completely dazzle you:

You’re cheap, and you get what you pay for. Everybody knows that cut-rate ISPs have lousy service, and make up for the cheap access in underhanded ways that right-thinking folk do not tolerate. You wanted cheap DSL, you got it.

Great product, great service, great price: pick two.

5

I got to admit, sounds to me like imthjckaz is on to something here.

That’s what you get for choosing the cheapest ISP you can find.

6

I have had juno dial-up for years. Never had a single problem. And I almost never get spam, which makes it about a million times better than AOL, in my book.

7

Juno does not offer DSL (their high speed access involves some method of compressing and caching website images and text on the fly) and I do not have it, because (and Lord Ashtar missed this point as well) I did not subscribe to Juno, choosing instead to rant at them.

BTW, just for the record and just so you know, there’s not a one-to-one correspondence between price and value. Just because something is expensive does not mean it is significantly better than other products. If you’ve EVER read any benchmarking tests of computer products, you’d know that. I think a lot of ex-AOL users would disagree with you in the specific area of ISPs as well.

Maybe you should look a little harder at all the stuff “everyone” knows.

8

I’m not cheap, BTW. I jsut want max value for my money. I don’t always buy low-end, I don’t always buy high-end. Frex, I never had ANY interest in WebTV. But I always look hard at what I’m buying.

9

That was the cheap-ass response, if you would have wanted the first rate indepth, insightful response, it would have costed you $2 per line.:wink:

Time is money.

Being that you are a self proclaimed tightwad, I knew you wouldn’t fork it over, so I went with the cut rate response.

Short and sweet, and to the point.

If you truly were one that “knows his way around the Net”, then maybe you should have researched a little bit, and then you may have found out that things aren’t going too well at Juno.

Then you may have been forewarned about how they operate, and saved yourself the aggravation.

10

What Juno is offering isn’t broadband or even a faster dialup connection; they’re reselling “web acellerator” software, probably through a company called Propel. Your actual connect speed will remain the same, but through caching, compression, and persistant connections, webpages you visit frequently will load faster. Juno is sneakily calling it SpeedBand which most people think is broadband which is a different ballgame altogether. My ISP uses the same product. We advertise “This product will not speed up your internet connection” just like Juno does in the fine print.

As far as the pay for support, well yeah. You’re getting what you pay for, but I’m surprised at Juno. They’re an “A list” ISP, I work for one of the most low-cost dialup ISP’s in the nation (a “B list” player) and we have email and phone support for free. Sure, when it’s busy you might have to hold a whopping 10 minutes, but it’s toll free. This is for under $10 a month. So not all “cheap” ISP’s are cutting corners on customer care… we try to keep our customers cuz that’s how we get customers, word of mouth and referential business from our current base.

Aah dialup. It’s my bread and butter but you couldn’t pay me to go back to it from cable!

11

I honestly fail to see a problem with anything Juno has done here. You rail against them for not being forthright, honest, or upstanding, and yet they put their support info out in public for all to see, so that you could see that you’d be charged for service calls. Now being in possession of all the facts, and able to make a true comparision, you have decided to pass over Juno and pay a bit extra for more service from someone else.

All this was made possible by Juno’s uprightness, forthightness, and honesty.

So given that you didn’t sign up for Juno, the whole point of your post seems to be that you are a big baby who was unable to get something for nothing. Boo effing hoo.

12

I think the OP has a point. I wouldn’t pay money to an ISP that could potentially earn more by screwing up their service than by making sure it works right.

At $2.00 a minute for tech support, I can see that becoming the most profitable part of their business :eek: