I’m putting this in the pit because it’s really just a rant. I don’t have a question and I don’t mean to start a debate.
Yesterday at work I was playing the role of office grunt. At times I am the office supervisor by title, at others the supervisor by function. I have several coworkers who have similar “multi-hatted” positions. Yesterday, I was at the very bottom of the chain of command.
I was having a standard interaction with a customer, answering several specific questions. He gave me the necessary particulars and I found all the pertinent information and then asked to whom I was speaking. I was told that I was speaking to the fiance of the woman whose information I had in front of me. Almost before he asked for details, I told him, “We don’t give out personal information.” (It is a company policy, even for relatives.) His immediate response was, “Why? Because I sound black!?” I have gone over this episode in my head so much since, that I can’t honestly say whether I had made any such distinction before he said that. It seems to me that he started talking differently at that point, almost adopting an affectation. (Looks like you would have to join the Onion premium or wait for a new article to enjoy the full lampoon effect, but Mr. Kornfeld is a skinny white accounts receivable type.)
A little back story: I used to work at a liquor store in South Minneapolis where there was a lot of racial tension. My experience was that whenever someone made an accusation of racism-- regardless of whether the accusee was indeed a racist (and, yes, there were such people around)-- the accuser was up to something.
I become a broken record. We don’t give out that kind of information. That’s not information I can give out. We don’t give out that kind of information. That’s not information I can give out. And he becomes a red flag machine. “What, do you think I’m going to beat my wife?” (you said it, not me) “Are you stupid or something?” (styoopid is as styoopid does, duh-huh) “Why would I be stalking my fiance?” (Who said anything about stalking?) “Do you even know how to find out?” (I think I’m a-sposed to use this here typey board.) etc.
I finally put him on hold with the comment, “Let me ask my supervisor.” In the past, I have found that I can just ask one of my fellow grunts to play the role of supervisor just so that customers hear the same story from two people. However, it was a busy afternoon and everyone was buried. The titular supervisor (te hee) would have just said to tell him we can only give that information to the police since he knows I am a sometime supervisor myself.
Cut to the chase. I get back on the phone with him and say,“That’s not information I can give out.” The guy goes off on me! “Why you doin’ me like that? You a bitch! Mother fuckin’ white trash faggot,” along with several other maledictions in the white-boy theme. Then he hangs up.
I really felt like shit. I have a hard time letting go confrontations like that and this one really got to me. Not only did I not make any judgment about him based on his color (assuming he was black), but he made an assumption about me based on my professional phone voice, then proceeded to hurl racial epithets and insults because he thought I was being racist. (A white racist no less!) WTF.
With an injured sense of wanting to lash out: I think I understand why people are racist!