Kindle died. Amazon exchanged it!

My Kindle 2 died at the end of last year. It would have been 3 years old this February. It was stuck on the “critical battery” screen and not charging. I contacted Amazon, not having much hope, thinking they would try some troubleshooting then give up, maybe give me a voucher.

They said they would “make an exception” and send me a Kindle 3! Today I just received it! Even better, they refunded me the shipping cost to send my Kindle 2 back to them - even though I was shipping from overseas!

I’m very impressed with Amazon’s service!

I had the same thing happen with my second-generation Kindle, shortly after the third-generation came out. I actually dropped it and the screen went Kablooey. That was back when Kindles were still several hundred dollars, so I called Amazon to see what my options were (it was at least a year out of warranty).

To my surprise, they went me a brand new second generation, free of charge! I figured at the time that they just had a warehouse full of second generations that weren’t selling. Maybe it’s the same now - the third generation isn’t the latest, is it?

Regardless, great service. I like Amazon.

Amazon has great service. Tech calls take less than a minute. Were these readers or Fire devices?

I had a Kindle Fire (1st Gen) less than a year, and the battery just died - it just wouldn’t hold a charge. Called up Amazon CS, explained my issue, and had a new one in the mail that day to me. No muss, no fuss. Gold Star for Amazon CS that day.

Still have the replacement Kindle Fire and working perfectly. :slight_smile:

I bought a K4 the day they came out, and it died about six months later. Amazon exchanged it, and then the replacement died another 2 months later. They exchanged that one too. The new replacement has been chugging along. So far, I’m not that impressed with their hardware reliability, but if they’ll give me a new one whenever it breaks, I don’t care that much.

Same experience. Bought a Kindle Fire for my GF for Christmas last (last) year, before this most recent Christmas it was having battery issues so we called them up and they just sent us a brand new one, no questions asked. They didn’t even complain when it took us 3 weeks to return the old one to them.

OP, they most definitely made an exception for you… If you check out the forums at Amazon, many more people weren’t so lucky, myself included. My Kindle Keyboard died the first week of December. It was two yrs old and I’d NEVER had any problems with it.

I set it down to answer a phone call and it went to sleep on it’s own. When I picked it up to start reading again, it wouldn’t wake. I did a reset and it came back up for about a minute and then started freezing and resetting on it’s own. I did everything to get it going again. I had the latest software updates and it had about a half battery charge at the time.

I called Amazon, explained what was happening and all they offered me was a $20 discount to buy another one. After reading the Amazon forums, I decided to try replacing the battery to see if this would solve my problem. Several posters had the same problem and this had fixed theirs. It didn’t fix mine so I bought another one but opted to buy the $69 one since I recently bought an iPad Mini.

Maybe it depends on who you get to talk to at Amazon…:wink:

I keep reading the thread title as:

Kindle died. Amazon killed it!

Same thing happened to me. It started acting funny and when I called customer service, they had me try things that made it even worse. So they sent me a new one. It was only a few months old, but I appreciated that.

I seem to remember something about a one-year warranty, so the difference may be that yours was more than a year old.

Wow, cool. My Kindle died on my birthday and they replaced mine, but then I’d just gotten it the Christmas before. No muss, no fuss.

Do you spend, like, a LOT of money on Amazon or something?

I think this might have been key. I don’t spend a lot, maybe $100 so far, but I got mine when it was still $200+. Seeing the price has dropped so far, I’m guessing they think I’ll spend more money if they send me a new one, and they made enough on the old one to cover anyway.

This is a Kindle reader.

The odd thing is, mine was out of warranty too. It was almost 3 years old!

(Sorry, Tapatalk doesn’t do multi quotes)

I was wondering that as well. I, too, spend a lot of money at Amazon, and have been a Prime member pretty much since Prime came out. Mr. Athena and I buy a lot of business stuff via Amazon, as well as a fair number of toys and Kindle books. It wouldn’t surprise me at all if they didn’t take that into account.

In fact, now that I’m writing this, I know that at least once, when I was on the phone with an issue with something-or-other, the rep actually mentioned something about “I see you’ve been a Prime customer for a long time, and we want to make this right for you.”

The even once sent me a coffee mug for Christmas, out of the blue. I must spend too much money there.

We had Prime for a month after PandaKid got her Kindle Fire for Christmas. It was a beautiful, beautiful month. One of these days I’ll bite the bullet and pay for a year. It certainly pays for itself with the free shipping costs – or it would for us, anyway.

This was actually the first time I personally bought any physical thing from Amazon (first Kindle was a gift). I’m not in the US. So since I was shipping my Kindle overseas, I bought some things I’ve always wanted.

This was speculated upon on the Amazon forums, also. How helpful are they based upon how much business you do with them…

I’ve been an Amazon customer since the beginning of Amazon and quite a few others stated this also yet they did not get a replacement. I still think it depends on who you get to talk to in customer service.

I paid $189 for mine . It’s all okay, though. I would still be using it and not know how much I was missing with my new iPad mini!!!:slight_smile: