Do the cashiers have to speak more loudly to the elderly customers so you can more easily hear them say what they are required to say?
Are they supposed to ask if a customer wants the senior discount?
No.
Why does that question make me think of this:
Are the cashiers offering something to the customers?
Requesting some kind of information?
reply to Mahaloth
Are they supposed to ask if a customer wants the senior discount?
Definately not.
reply to dirtball:
Are the cashiers offering something to the customers? sort of…
Requesting some kind of information?
No.
Are they asking a question that seniors are particularly disinterested in?
As in, they are almost certainly going to get a negative response from seniors, and are likely to not bother asking seniors, even though you want them to ask everybody.
reply to Cheesesteak:
Are they asking a question that seniors are particularly disinterested in? No.
As in, they are almost certainly going to get a negative response from seniors, and are likely to not bother asking seniors, even though you want them to ask everybody. No.
Definitely!
reply to grahamsnumber:
Is it to do with something the elderly are not able to do as well as younger people? No. If more (deaf/visually imaired/less mobile etc) came in that day regardless of age would that be the same? No.
Do the cashiers interact differently with the elderly vs. other customers?
Do you request that they act differently, or is that something you are trying to prevent?
Are the customers being asked for an opinion about the store that might help you improve the way you operate?
Are the seniors there in greater numbers on Tuesdays because they’re brought in on buses, or in some other comparable fashion? (For example, there might be a service that helps people who don’t find it as easy to get out of the house as it used to be.)
No to both.
No to all.
Regarding the question the cashiers are supposed to ask:
Is it a yes/no question?
One that requires the customer to choose between two or more specified alternatives?
An open-ended question that the customer could potentially answer in a lot of different ways?
A question that doesn’t really require an answer at all (like, say, “How do you do?”)
Would most customers perceive the question as polite small talk? Would they perceive it as relevant to the transaction?
Does the answer the customer gives influence anything the cashier subsequently does? (E.g., “Paper or plastic?”)
Does the question have a purpose that is not immediately obvious to the customer?
reply to Fretful_Porpentine:
Regarding the question the cashiers are supposed to ask:
Is it a yes/no question? Yes.
One that requires the customer to choose between two or more specified alternatives? Yes.
An open-ended question that the customer could potentially answer in a lot of different ways? No.
A question that doesn’t really require an answer at all (like, say, “How do you do?”) No.
Would most customers perceive the question as polite small talk? No.Would they perceive it as relevant to the transaction? Yes.
Does the answer the customer gives influence anything the cashier subsequently does? (E.g., “Paper or plastic?”) Yes.
Does the question have a purpose that is not immediately obvious to the customer?
No.
Should the question be asked near the beginning of the transaction? Near the end?
Does the question involve how the customer might pay? Cash, credit, WIC, coupons?
Is it a question about their experience like Did you find everything you were looking for?
reply to OldGuy:
Should the question be asked near the beginning of the transaction? Near the end? Better near the end.
Does the question involve how the customer might pay? Cash, credit, WIC, coupons? No.
Is it a question about their experience like Did you find everything you were looking for?
No.
Is the question related to:
How the products are bagged?
If the customer needs help of any kind?
If the customer wants to buy or pay for anything else as part of the transaction? Donate money?
If the customer wants a paper or emailed receipt?
reply to Cheesesteak:
Is the question related to:
How the products are bagged? No.
If the customer needs help of any kind? No.
If the customer wants to buy or pay for anything else as part of the transaction? Yes. Donate money? Yes.
If the customer wants a paper or emailed receipt?
No.