There are many bosses here where I work, each a boss of a different aspect of this job. One of these bosses is the office manager. She manages personnel. She is in charge of making sure we have the supplies we need to process claims. She does not know how to process claims, but that doesn’t stop her from sticking her nose in our business and telling us how to do the very thing she knows nothing about.
She’s been with this company from day one and is close to 80 years old. Don’t misunderstand, she’s not old and feeble. She’s spry with a sharp mind and doesn’t look a day over 50. But her many years in this office and in this world have given her the impression that she cannot be wrong. This makes it quite frustrating when a stray e-mail or phone calls comes her way and she insists that an administrator do things that are completely incompatible with the process of claims administrating.
Both our managing partner (the big boss) and the guy in charge of claims processing (our immediate boss) have recommended to us all to ‘yes, ma’am’ her and then go about our business as usual. Easy for them to say. Let me give you a small example of the things she does that makes me want to stab her in the eye with a letter opener.
She received an e-mail from a would-be claimant who said she was a Katrina victim and had not had time to send her claim in by the deadline. Crazy Office Manager answered her back and was full of sympathy and told her to send in her claim and we would take care of it. Now, she knows enough to know that we do pay late claims all of the time without a peep from the courts. What she doesn’t know is that we will NOT pay a claim received 18 months after the filing deadline, that does not have all the documentation needed AND received AFTER the attorneys and the court has signed the affidavit.
I explain all this to her. Her response? Well, she didn’t get a deficiency letter! How could she know the claim was missing documentation?
Oh, I dunno-- maybe not send a claim in 18 months after the deadline and 20 days after the affidavit has been signed? And maybe how 'bout you don’t answer e-mails that you KNOW I should have received and talking out of your ass and promising shit you have no authority to promise? How about you call Miss Katrina Victim and you tell her you’re a meddling busybody and-- oops! No money for you? Ah, not according to the other bosses. We are supposed to say “Yes ma’am”!
Yes ma’am or geriatricide? Which do you think I felt like doing?