I recently upgraded my OS to Leopard, and now my mail box won’t retrieve messages from the server. Everything seems to be connected, the account info box shows 86 messages on the server ready to be sent to my computer, but I can’t get the mail program to retrieve them. Any suggestions?
Are you sure that your account information is configured correctly, especially your POP server and password? What, if any, error messages are displayed?
Make sure your POP or IMAP are set up and ready to go on BOTH ends. Damn near went insane trying to figure out why I couldn’t get mine to work until I realized that Mac Mail was set up perfectly…I just never turned it on on the web-based part.
Just throwing out an idea: Might mail be configured to leave “read messages” on the server? And might it be somehow misidentifying the messages on the server as “read”?
I had this same problem when I upgraded a few days ago. You need to delete a couple preference files, then rebuild your mailboxes. I’ll post the details when I get home from work.
Here is the link on the Apple Support site I followed. From the Mail Folder, in the Library Folder, I moved these files to the desktop:
MessageRules.plist
MessageRules.plist.backup
MessageSorting.plist
MessageSortling.plist.backup
It worked fine after moving those files, so I trashed them. If you do that, you may need to redo your junk mail rules. I didn’t have any, so I can’t say. Good luck!
it is a simple thing, but I tripped up on it. Have you checked to make sure your account is online?
preferences/accounts/advanced. Check the online box. I believe the default is online, but it is possible to have it turned off by mistake…
Thanks everyone (esp. St. Urho). I’ll try those steps when I get home tonight.
You’re welcome. Also, I forgot a step- after you’ve removed the files, you need to rebuild your mailboxes. If you select a mailbox, the bottom option on the “Mailbox” menu is "rebuild. That will bring back all your archived messages.