Ah Verizon. I added two new phones to my account (friends and daughters for making honor roll). They told me I qualify for a FREE tablet! $300 value! FREE! FREE! FREE! (Did I mention Free?) Said ok. Got the first bill. Am being billed monthly for the “free” tablet (not just the access fee, but an actual hardware payment fee). Went back to ask about it. Was told, “YOU SIGNED THE PAPERWORK!” Guy was yelling at me about how if I didn’t want it, I shouldn’t have signed. Seems when he said I could get a month to month contract instead of 2 years, the tablet was no longer Free. I wasn’t told that part until after my daughter got completely attached to the tablet.
Free, my ass. Which ain’t free, either.
Then there’s the case of the phone insurance. See, for a low monthly fee of $9/month, you can have your phone covered if anything happens to it. Except accidents. My friend stepped on hers (she’s on my plan - long story) and cracked the screen. I wanted to use the insurance to get a new one.
First person I spoke to said yes, I have insurance, but the deductible was $149. Um… the phone is only $140. Why would I pay more to get a new one? What kind of insurance has a deductible more than the cost of the phone? Steaming mad, I went away to calm down.
Spoke to a second person. They said I could pay off that phone for $114 and then “upgrade” to a new phone for $6/month payments (new phone being same phone as old phone), but then there would be a charge of $20 for the connection fee, and I’d have to pay the upgrade phone’s tax now. That added up to more than the $149 deducible. (Oh… And the monthly cost of the phone’s hardware payment is currently $10.41/month and the ‘upgrade’ would only be $6 because the cost of the phone has come down over time (I got all this within the last 6 months)) And getting the upgrade phone would take a few days because reasons.
Took another break to calm down. Spoke to a third person. She said the second person was wrong and the payoff on that phone was $169 but that her manager said they would honor the $114 quoted (because I had the transcript of the chat and could PROVE she said it!)
Took another break. Went to chat and said I was going to use the insurance after all. She gave me a web page to make my claim.
Claim company says I owe a $49 (not $149!) deductible for the phone. I can do 49! How the *@#& do the Verizon people get the rate wrong by $100? I signed up for the return. Had the new phone the next day and was able to transfer everything over. Thank goodness the Asurion people did a decent job getting me the new phone.
Verizon sucks rocks. But I live in East-Bum-Screw-Nowhere (not to be confused with West!) and can’t even get cable. MiFi is the only way to get data, so until I either get more neighbors or technology changes, I pay over $300 for phone and internet with no way out.