I don’t know if this is the right place to discuss a few job issues I have, but I just need somewhere to vent. I work as a personal care attendant for a home healthcare agency. My job duties are to go into client homes and assist them with things they need help with them, these clients are either elderly or disabled. Two out of the four clients I’ve had have been nice and patient people. I’ve had two clients who have been nightmares. One woman was in her late 70s and seemed to suffer from some kind of cognitive issues. She was always rude to me and any time I asked what she needed assistance with she said she didn’t help with anything. This same woman’s house while not extremely disgusting was a bit gross and it was obivious she wasn’t big on home hygeine or personal hygeine. She only a broom and dustpan. She didn’t even have a mop, vaccum, and other cleaning supplies. When it came to personal hygeniene, she smelled really bad and almost like feces and her breath also smelled extremely foul. Most of her teeth were gone and the remaining teeth which were on her lower right side looked really yellow and hollowed out. I did my best to clean her home and I even gave her refrigerator which had a lot of grease, dust, and sticky stuff a good cleaning and she still whined to the agency. Part of my job duties is to sometimes drive clients to do clients and appointments and when I drove the client around she accused of me tailgating which I wasn’t doing and she even made some comment that I was trying to purposely get in an accident. The client ended up requesting another PCA and I admit I was glad she did that because she was toxic and very rude.
The second terrible client I’ve had is a very recent client. She is terminally ill and I sympathize with her a bit. She was nice in the beginning, but on Friday she was nasty with me for no good reason. Her bedroom which she spends most days in is right across from her bathroom. One of the tasks she gave me for the day was to clean her tub, bathroom, and sink. I started cleaning her tub with a rag and a powdered cleanser. Maybe I had fault in not asking how she likes her tub cleaned, but I was doing my best as usual. She started complaining that I need the water running in the tub and I did that and then started saying i was taking to long cleaning the tub and I started to get nervous at that point. I had cleaned inside of the tub and the upper corners. She kept saying that I didn’t need to take so long so I quickly finished up and because I was nervous and feeling her hositility, I forgot about the side of the tub. She started calling me lazy and she made other comments that I didn’t quite hear. I felt like crying. She called me into her bedroom and then had me make her breakfast, feed her cat, and doing a load of laundry. Again I was nervous and feeling humiliated due to the lazy comment. I did the other tasks and I had forgotten about the sink and the toliet. As my shift ended, she complained again and called me lazy. I was really upset as a left and this might sound wrong of me but I stopped feeling sympathy for her. I’m worried that she will talk to the agency and tell them I was lazy when I wasn’t. Maybe I wasn’t doing things exactly how she wanted them to, but I was doing things the best way I knew how to and I wasn’t being lazy at all. Hell I had to drive 30 minutes to her home.
The problem with working in the home healthcare agency is that the clients are always seen in the right and some clients get away with being verbally abusive to PCAs who work hard for them. I just needed somewhere to vent because this is difficult to talk about and it’s hard to find people who realize that some elderly and disabled people can be nasty.