Thanks to everyone who has offered advice over the last few weeks concerning my recent PC purchase and help with the COD game. Unfortunately I’ve run into a new problem and need some additional help. I’ll try to include as much detail as possible, but let me know if any additional info is needed.
I went out and Purchased a new Gateway computer. It isn’t top of the line, but offered good value for the money. Surprisingly the computer runs Call of Duty very well with the onboard graphics card. Sadly however the graphics have to be dialed down to get acceptable performance. So, I have decided to updgrade to a PCI Express card. The problem is I can’t seem to get it working although I have searched Google countless times. I have done all that I have read and still no luck.
First, here is the hardware that we are dealing with:
Computer: Here are the specs copied from the retailers website. I’m running Windows 8:
Gateway DX4375G-UW20 Desktop PC:
Key Features and Benefits:
AMD Quad-Core A6-5200 processor
2.00GHz, 2MB Total Cache
6GB DDR3 SDRAM system memory (expandable to 16GB)
Gives you the power to handle most power-hungry applications and tons of multimedia work
500GB SATA hard drive
Store 333,000 photos, 142,000 songs or 263 hours of HD video and more
16x SuperMulti DVD drive
Watch movies, and read and write CDs and DVDs in multiple formats
10/100/1000 Gigabit Ethernet
Connect to a broadband modem or wired broadband router with wired Ethernet
AMD Radeon HD 8400 Graphics
1 memory card reader
2 x USB 3.0 ports, 6 x USB 2.0 ports, 1 x line-in jack, 1 x line-out jack, 1 x RJ-45 Ethernet port, 1 x microphone jack, 1 x VGA port, 1 x HDMI port, 2 x PS/2 ports
1 x PCI Express (x16) slot, 1 x PCI Express (x1) slot, 1 x 5.25" bay, 2 x 3.5" bays
Genuine Microsoft Windows 8 Operating System
Microsoft Office Trial
Norton Internet Security trial
Gateway Recovery Management
The Video Card I’m trying to install is a AMD XFX R7 240. It uses a PCI Express 3.0x 16 interface and has 2gb ddr3 memory on the card.
To do the install I have done the following:
1: Upgraded the power supply to a 450W unit.
2: Disabled Secure Boot in the BIOS. I have read that this is the main problem when trying to install a new card in Windows 8
3: I have enabled Legacy mode via the command prompt. This might or not might have any bearing on the card install. It doesn’t look like it hurts anything being disabled and gives me the option of booting to Safe Mode.
4: I have disabled the onboard graphics card using the Control Panel. I would disable it in the BIOS, but while it is listed there it is in black and you cannot select it to disable it.
5: I have not installed the included drivers for the video card as the installation instructions (meager at best) say to do it after Windows has detected the card.
6: I thought that perhaps the PCI Express card needed to be “turned on” in the BIOS for everything to work. I couldn’t find any entry in the BIOS that was obvious in this regard, but I did enable an option that read “Power on by PCIE devices”. I don’t really have a clue what this option does, but being related to the PCIE I assumed that it should be on. A Google search hasn’t unlocked the mystery of this option. So, for what it’s worth, this option is enabled in the BIOS.
What’s happening: I have installed the card in the available PCI Express slot and booted up the computer. The card is getting power as the onboard cooling fan is spinning. However when I boot up with the monitor plugged into the new card I am getting zero on the monitor. It isn’t even waking up. Perhaps this is because I haven’t installed the included driver that came with the card, but I thought that even without a driver a video card would display basic graphics. After I type this I will go ahead and boot up with the onboard graphics card and install the new drivers and see if that will solve the problem, although that is contrary to what the installation instructions say.
Well, that is where I am at and I don’t know how to proceed from here. I am looking forward to getting the new card working as it would be awsome to see COD in it’s full graphic glory. Any advice would be appreciated. If installing the drivers works, I’ll report so that there isn’t any wasted effort. Thanks in Advance!