I have to admit, I’m very confused. First, she’s a healer. Then no, she’s a DPS, not a healer. Now she’s a healer again? But apparently she doesn’t want to be?
A ten-man raid, overall, is structured around having two tanks, two to three healers, and five to six DPS. Is she sitting in that one slot that tends to bounce between healer and DPS? I still fail to see why she wouldn’t have a healing spec and a DPS spec instead of trying to fill both roles (badly) with one; then she can heal well when she needs to heal, and DPS well when she needs to DPS.
It sounds like she’s someone who’s suffering from Frustrated DPS Syndrome: a hybrid class who wants to DPS but is forced into another role by the needs of the group. But instead of (a) just saying “no, find another healer” or (b) actually performing the role she’s agreed to fill, she’s (c) trying to DPS and heal at the same time, which (d) does not work, because it is not how the game is designed to work.
Tanks for Everything is where you find your tier gear. All of the non-tier badge gear can be found inside the faction enclaves. For the Alliance, that’s the building to the right of our inn, up the stairs that are across the room from the capital city portals. Horde can find theirs by running straight back through their enclave entrance and up the stairs.
Congratulations!
Maly is rough on PUGs–if a good portion of the raid isn’t familiar with ph3, everybody dies. Ignis, on the other hand, you can pretty much faceroll: keep him facing into the water, have an OT pick up the adds, and all the DPS has to do is keep attacking (and, for casters, preferably stop casting at the right times to keep from getting locked out).
Good luck! I tell you, nothing made me appreciate being a tank quite so much as all those quests. There were so many I could easily solo that I could see being a major pain for other classes and specs.