This specifically pertains to my other recent thread, about my boiler needing repair (the boiler has combined duties, partly for on-demand hot water, partly for the under-floor hydronic heating system in the house).
I got someone to come by finally and check out the noise, things are diagnosed including other work that needs to be done. A couple of days later I got estimates in my email for the work. The estimates are separated out by job, that is, one major-ish part that needs to be replaced is on one estimate, another part that needs to be replaced is on another estimate, some other work is on another estimate, they even included 2nd day air rush shipping for the parts as a separate estimate if I wanted them to get started even sooner (parts have to come from the east coast).
Each of the estimates for replacing parts are just one number, that includes both cost of the part and labor, and this is what is bothering me. Is this normal for this kind of work? I’ve never seen it before. When I had remodeling done, parts were always itemized, as was labor by the hour. Same for previous plumbing work. It’s as if this company doesn’t want me to know how much the parts cost and how much they charge for labor.
I asked about getting these itemized and the technician replied, saying “Everything I quoted is flat rate. This means the parts and labor are included into one price.”
I’m not about to go trying to find another company, after the difficulty I had getting anyone to come, but I’m having serious thoughts about whether I should continue with them for any future work.
If you have experience in this area (they describe their business as “plumbing, heating, cooling”) please tell me what you think about this business practice.