Other than the throttling thing, I’ve always held Netflix up as an example of a good company. It’s a good service, no fuss, no muss. I liked that they decided to just give us the Watch Instantly feature. My favorite part, though, was the profiles - I get a queue, he gets a queue, we have one for drama TV shows, one for comedy shows, etc. It’s easy and we always get the next DVD we want, instead of ending up with two of his war movies and three DVDs of the same show. And if I had kids, I could give them their own queues with the rating they’re allowed to watch and they could autonomously pick their own and not bug me about it. Beautiful. Ideal.
So of course they’re getting rid of profiles. Mother FUCKER.
So now after September 1, I’ll have to constantly check the queue - I’m sending back two movies and a show, so we need to make sure that disc 2 of the show is first and then a war movie and then a documentary, etc, etc, etc. We’re on the seven at a time plan because it works so well for us. We don’t go to movies, we rarely go to bars - this is what we do in the evenings! We spend a lot of money on Netflix!
And then they make it damned hard to complain! You can’t find a mailing address or an e-mail address; you essentially have to call. So I call and ask, hey, maybe there’s another queue management system coming up? No. It’s a business decision. So since you’re taking away something that I consider part of the value of the service and not replacing it with anything, it’ll be cheaper? Um, no. The guy did at least dig up a mailing address for me to send a letter to.
Argh. I’m just pissed and sad about it. I guess it was kind of expensive - the different queues were sort of like different accounts, all printed seperately. Why mess with a perfectly good service, though, that I’ve recommended to so many people. “My kids fight over who gets the next one.” “Profiles!” “I hate getting the shows and the movies all mixed up.” “Profiles!” “I don’t want to watch The Guns of Navaronne again.” “Profiles!”
Sigh. If you want to complain, the corporate address is:
100 Winchester Circle
Los Gatos, CA 95032