…get a decent line!!!
Every extra “I’m sorry, could you speak up” is an extra few pence on your premium rate helpline, you bastards.
Fuck you.
Oh yeah - also teach them that “MAC” = “Migration authentication code” = “I’m switching to a new ISP, you fuckwits”. Don’t have them say “I’ve no idea what that is”. And then start on the try-to-retain-the-customer bullshit.
FWIW, they’re probably using VOIP to run their calls though the internet, so there’s essentially no cost to them to have calls go to Bangor, Maine or Bangalore.
Oh, no, this was British Telecom, so it’s probably via proprietary copper which was laid in the days of empire
Recently I was trying to book a hotel in Sydney but wanted to make sure that it was in a particular area. Instead of calling the free 1-800 US number for bookings, I called the one in Australia which was a international long distance call. I kept asking questions that the woman couldn’t answer.
“Aren’t you familiar with the area?” I asked.
“Well actually,” she replied, “I am in the Philippines.”
We both laughed and she trasferred me to someone who was actually in Australia.
Haj