Turkish Airlines has big expansion plans, and has been adding flights like crazy to North America. But to increase their passenger volume to fill all these flights, they are undercutting major U.S. and European carriers on price. One of my co-workers also flew to Italy a few months ago on Turkish Airlines; it was $500 cheaper than any other carrier, which was a big deal to her.
We flew them from Chicago to Cyprus twice; they fly into Ercan in northern Cyprus, which was still kind of a haul from our destination, but to save $1,000 each trip it was worth it. But that itinerary always involves a layover, and most of the itineraries on other airlines also involved an overnight layover in an expensive city like London or somewhere in Germany. The godawful 11-hour nonstop from Chicago to Istanbul, followed by a 2-hour layover and then another 2-hour flight to Ercan, was one of the few itineraries that didn’t involve either 3 legs in each direction or an overnight layover.
But yeah, they are totally fine as an airline. My one complaint was that on the most recent trip they lost my suitcase for about 24 hours, and getting it back was literally an international incident because there are no diplomatic relations between the northern and southern halves of Cyprus. So while the main Turkish Airlines baggage office in Istanbul kept insisting that my suitcase could be delivered to where we were staying in the south, the folks at Ercan who actually had my bag thought I was smoking crack and told me that I had to come back to the airport (which would have been basically a whole day what with schlepping back to the border, taking a bus or taxi back to the airport because the rental car agreement didn’t allow for driving it in Northern Cyprus, etc.).
But that is, shall we say, a rather specialized problem. And on the bright side, when I told them they could just hold my suitcase until I came and got it and decided to buy some clothing items and have them reimburse me for them, they did actually reimburse me.