So I go to pay for my ebay purchases the other day and find that my account has been limited. Because I didn’t accept the new user agreement. No biggie, I will go to their website and do so. After 30 minutes, I’ve clicked on everything in my profile, looked at the user agreement, “clicked here to resolve” my limited account issue and gotten nowhere. So I call customer service. By the way, paypal - I think you could afford an 800 number!
I push a multitude of numbers, get a live person and ask how can I accept the new user agreement through the website? He doesn’t know, he transfers me to an account representative. Same question. He informs me that a lot of people have this problem because they are wary of all of the paypal phish emails. I told him I’m sure that’s what happened to me. He can’t help me until he verifies my address, phone number, credit card number, etc. etc. Finally, he tells me to just send an e-mail that says I accept the new user agreement so that they have it in writing. WHY doesn’t your website just SAY this?! I ask. He says, “Because we don’t expect people not to accept the agreement.” Huh? :rolleyes:
So I send the e-mail. Hours later I get a response that tells me I can’t just send an e-mail but if I click here, here, here and then here, I can accept the new agreement. Why make it that difficult? Why didn’t the phone guy just tell me that? Why did I waste an hour of my day on this? I am not that stupid. I am not web-challenged. I hate you paypal, and yet I must continue to use your services. Fuck. <-obligatory pit word.
I’ll have to admit I’m none too keen on PayPal’s customer service or indeed a few aspects of the service. I’m still mighty sore at them for finding in favour of a seller against a non-receipt complaint because the seller provided a fake tracking number (or a tracking number belonging to someone else’s package – FTR he stated to me that he shipped letter post, thus no tracking) That was a fragrant steaming pile of it, and you can’t appeal decisions. Bastards.
On the whole though, and perhaps fortunately, I haven’t had to deal too much with PayPal’s customer service, so for the most part it’s just business as usual for me.
I must say that they absolutely jumped at the chance of sending me a PayPal card though. I applied for one at 5pm on a Sunday with the note that it would take up to 2 weeks to be approved. In actual fact, I was approved by 8pm. On the same Sunday.
So yeah. Their customer service is great if you’re asking them to let you spend more money.
I got shitty with Paypal when they recently required me to provide my bank account details instead of relying upon my credit card details. I defaulted on two auctions on ebay as a result. Sent them an e-mail, no response. Arseholes. Same thing happened to a friend of mine in London.
Just yesterday, at lunch, I was trying to order some collections of one of my favorite webcomics (Shaenon Garrity’s Narbonic. If you’re not reading this, you really should be.) from my computer at work. I used PayPal, for maybe the third time ever, and after placing my order, it said something about need a bank account for verification. I didn’t have my checkbook with me, so I figured I’d just do it at home. I go home, place the order again, and there’s no request for bank account verification. I go to the PayPal home page and check my account - yep, ordered the books twice. Luckily, Shaenon Garrity is a totally awesome person, and she refused one of the orders after I emailed her with an explanation. (She also noticed that I’d been double-charged on shipping on the first order, and refunded me three bucks!)
Anyway, PayPal seems kinda sucky to me. But Shaenon Garrity kicks ass!
Same thing happened to me. I use my PayPal account once in a while, and went to renew at another board which takes PayPal. Nope, PayPal account non-functioning, and there was about ZERO useful information available from PayPal, even in the FAQ section about the new policy. I still haven’t been able to fix it. Something about my credit card statement and another fee, then get the number that appears on my credit card statement and input that and…
No, thank you. How about **fuck off, PayPal. **
You just lost me as a customer. I’ll never use them again.
Many auctions on eBay force those wanting to pay instantly with PayPal to have a verified mailing address. Here’s what pisses me off: to verify your address, either you have to wait 2-4 weeks for them to send you a postcard with a PIN – or “as a favor to you” you’ll have your address verified that day if you apply for a credit card.
If I had a paypal executive sitting across from me at the moment I discovered that, I would have broken his nose.
Damn Paypal. I won an auction that the person didn’t send the item so I disputed with paypal they looked at it said “Yup you got screwed…how about that?” So I asked them what to do to get my money back. They told me to dispute the charge with my credit card company.
So I did. Then the slammed a hold on my account telling me I had to fax them a copy of my drivers license (on a special form I had to download) before they reopened my account. So I did. I got an auto email telling me my account would be open soon. They never did. So I emailed them and got an email that only very vaguely had anything to do with my question though I gathered they wanted me to fax it again. I did and the same result.
Finally after another email reply that had nothing to do with my question I gave up. I’ll just have to do without their services I guess.
I don’t understand. I don’t use Paypal often but whenever I do they ask me if I would like to link the acct. to my bank acct. and I say no, and that’s the end of it. What did they do to make you think you HAD to give them that info? Or what did I do to make them leave me alone about it?
I think people who signed up before a bank account was required has been able to continue that way, but with increasing pressure to provide a bank account number.
I personally have lost a lot of confidence in Paypal over the years, and do not trust them with a full CC # anymore, no way am I giving them a bank account number. I have set up a special CC # for paypal (one of my CC’s offers the ability to create additional CC numbers for situations like this, online shopping, or anytime you don’t wish to give someone your real CC # - and set expration dates and max amounts), which has, right now, a max limit of 0.99. If I use it, I will sign on to my CC web page and increase the 's to cover the amount that I use paypal for.
Allow me to Me 9 or however many it is on the craptastically awful service that is PayPal. I don’t mind paying an eBay listing or final auction value fee, but don’t try to bend me over and give me a 2.9% payment acceptance fee stiffy in the bum on top of that. I’ve since deleted credit/debit card acceptance from my auctions, and I keep getting warnings of dire consequence if I don’t re-up for the butt-grinder version of PayPal.
I wish there was an auction service which offered convenience to the buyer for credit/debit card usage, but tagged them with resultant fees. Western Union was in that for a while, but are gone.
I have had no problem with Paypal until I have to ask a question. Trying to get hold of a live person to explain a situation that cannot be explained by an E mail is like trying to find gold nuggets in the sand of Santa Monica Beach.
For the money Paypal makes by the seller on Ebay, they can easily afford customer service via telephonic means…
I just opened a PayPal account a bit over a month ago to pay for some stuff on Ebay, and have used it 5 or 6 times since then. They’ve never asked me to verify my mailing address or give them any bank account number, all they have is the card info.
Maybe it has to do with how much your avg. transaction has been for, and it’s over a certain amount, they want verification?
I’ve never used PayPal/Ebay for anything pricy, so maybe that’s it. My largest transaction thus far has been, I think 25 dollars.
PayPal is fine. I just wish they wouldn’t send me e-mails about my account being compromised and make me follow a link to input all my personal information. Especially when I don’t even have a PayPal account.
PayPal eventually “verified” my post office box, because that’s the address I use for all eBay transactions unless someone gets really anal about wanting a real street address. I guess after 100 or so transactions PayPal finally got the idea that I wasn’t scamming anybody by using that address.
