I’m trying to pull some photos off my phone by USB cable, but I can’t seem to get any computer to recognize my phone so that I can do so. I know that it used to work, I’m not sure when it stopped. I have a Lumia 1020 running Windows Phone 8.1 Lumia Denim. I’ve tried multiple data cables with my MacBook Air running macOS Sierra, my Lenovo Thinkpad T410 running Windows 7, and my girlfriend’s custom-built desktop running Windows 7. Nada on any of them. The phone charges, but the computer doesn’t recognize it.
The only real advice I’ve found online is to shut the phone off and then connect it, or to try the rear USB port, but neither of those things did anything.
Windows Phone OS is a mystery to me but as a workaround a free Dropbox account will give you 2 gigs of storage space on a new account. Install Dropbox on the phone and PCs. Then using a wifi connection you can then easily throw the photos onto the Dropbox cloud from the phone then move them to the PC.
I have two Windows phones, but neither is running the Lumia Denim version of the OS. A couple of things to try:
On the phone running Windows Phone 10, there is a ‘USB’ subsection of the settings app - this may allow you to choose what happens when you connect it via USB to something else.
(Windows phone 8.1 (on my other phone) has no such option)
Do you have a PIN lock set on the phone - you will need to unlock the screen before it will serve up the contents of memory and/or SD card over USB.
One other possibility is that one of the data pins on the connector in the phone may be damaged - so it might still power and dumb-charge from USB, but be incapable of connecting for data.
One last-ditch idea… do you have a case fitted on your phone? Is it preventing full and proper insertion of the USB cable?
Btw, You have to go through that notification / transfer allow EVERY time you want to transfer files by USB. A PITA
I started using the X-plore app. It has a feature to host a phone folder that can be open through a PC’s web browser. You can copy, delete files. Create new folders.
You can only use the X-plore server inside your Wi-Fi network. People outside can’t reach it.
Okay, you’ve tried multiple computers, and I’ll assume you’ve tried different USB cords. This page seems most germane, especially the bit about the drivers, quoted below: