More credit card (“CC”) follies here. This has a sorta happy ending, but a lot of First World vexation along the way.
I have a couple of CCs I use every month for both recurring and retail charges. Adds up to several pages of line items and I’m not always super diligent about verifying each and every charge. The big ones, yes, but all the rest? Not really.
~3 months ago I notice a $30 charge for Hulu. I don’t have Hulu (that I know of). Fuss with their website to see if maybe I created an account there but somehow it never entered my password vault. Nope. Fuss with my phone & smart TV to see if they think I have a Hulu account. Nope.
Try to contact Hulu customer service via website. Sorry, no can do. Between the “AI” and their scripts, you need an account login to proceed. The one thing I don’t have. Give up in disgust / frustration / laziness.
Next month I get hit for $30 again. Now I’m curious. Go back through all the old statements, and they’ve been charging me every month since Aug 2024. Now that’s enough money to actually get my sorry ass off the couch (wherefrom I am NOT watching Hulu since I don’t have an account there). Fight with the website some more, get nowhere. Fcukit!
Another month goes by. … $30 hits again. Now I’m feeling insulted. So today is the Chosen Day to drain the Hulu swamp once and for all. Even if violence is called for.
Call my CC issuer intending to dispute the charges. Which means cancelling the card. Which also means updating that stored card number at like 30 websites and phone apps. Gaah! Such fun.
CC fraud dept (a remarkably understandable foreign person) says I ought to call Hulu first; maybe it’s a lost account there and all is well. Besides, our ability to chargeback the charges will be better if you’ve talked to them and they admit the charges aren’t yours. I explain my non-success with Hulu’s customer non-service. Miracle of Miracles, they had a secret phone number for live people at Hulu I could call.
So I call. Another miracle: somebody answers promptly and although he’s not in the USA, he’s both bright and understandable. We try all my various email addresses; we try my birthday; I’m definitely not a customer. We try my CC number they’ve been charging; they can’t find it. About now I’m despairing of fixing this neatly.
Then he has a burst of insight: “Was your card compromised recently & replaced?” I check my records: “Yep, end of 2024.” “What’s the old CC number?” Fortunately I’m enough of a data packrat that I have it to give him. So I do. “A Ha! Your old dead card is paying for a Hulu account with email XYZ1 etc etc. Do you recognize that email?” “No, absolutely not.” “OK, we caught the fraudster.” Yaay! So he cancels ‘my’ Hulu account I never created and somebody’s fraudulent stream of entertainment screeched to a halt a couple minutes later.
Hooray for that much. The bleeding has stopped.
Call CC company back. Get an almost incomprehensible foreign lady. Seems bright, talks at 500 syllables per minute with a thick accent. Sigh. But joy of joys, they can credit back all 14 charges dating back over a year, so over $400, and kill my card and snail mail a new one. Meantime the e-wallet in my phone has the new card number before I even hang up the phone.
She tells me that for big billers like most phone apps or e-commerce sites, the bank will automatically forward charges against the old CC number to the new CC number for 150 days. Which is great for not immediately bouncing the rent or the phone bill, but also makes it real easy for fraud to persist past getting a new card. Lesson learned. How exactly Hulu used my old card number for 9 months worth of charges to the new card is a bit of a mystery, but her English and my ears were not up to resolving that curiosity question.
Once I get the physical card in a week-ish I can sit down with my list of umpteen websites to update. Of my two cards, this was more the recurring stuff, not the pay and go stuff. So lots of things to update. First World Problems.
But when the dust settles, I’ve had a couple months of annoyed procrastination, 2 hours of customer “service”, but I get my money back and some bastard somewhere enjoyed a year of free streaming.
So score one for the little people putting it over on The Man at BigCorp.
Time for dinner & a drink.