So I went to McDonalds earlier today, because I was craving a big mac. I haven’t had one in almost 2 years, since I worked there, and it just sounded good. So I pull up to the speaker and order, real slow, and not getting ahead of the cashier. I order a #1, with extra cheese, and no pickles, with a coke to drink, not supersized. And a chicken fajita. It came up on the screen just as I requested. I sat, and approximately 4 minutes later, the cars in front of me moved so I could pull forward. In another 2 minutes, I was at the window. I had to pay with a $50 bill, because it was the smallest I had. I gave him the 50, and the change, so as to get an even $44 back. He looked. And looked. And looked. To save his life, the kid could not figure out the change for $50-$6. While he was pondering the math, I watched as my order buzzed along on the high tech ceiling track, and past the landing zone, and right onto the floor. He looked at me, in amazement, possibly trying to decide if he should call for a new order, or try to give me this bag that I watched fly onto the ground. He opted for a new order. So, while his fellow coworkers scurried around to recreate my big mac, he went back to the math. He gave me $45. I handed him the $5 back, and told him I should only get $4, because 50-6 is 44. “I’m not very good at math, and the computer only lets me punch in a $20, not a $50.” So I finally get my change, and the new order comes along the track. He’s careful to catch it this time. He hands me the bag, and I drive away, 15 minutes after I originally pulled up to the speaker. I get home, open my sandwich, and discover…no cheese, with extra pickles. I’m too tired to go back, so I pick off the pickles, and eat it cheeseless. I bite into the fajita, and it’s not cooked all the way through. Frustrated, I call the McDonalds, and explain the situation to them.
The manager, while apologetic, informs me I ordered it the way I received. “Ma’am, I’m looking at your receipt. You ordered no cheese, and extra pickles.” “Sir, I assure you I did not. My order appeared on the screen as I requested. I was charged the extra 30 cents for extra cheese. And nowhere in my order did I state ‘And please give me a cold fajita’.” After much delibiration, and the involvement of the cashier, he decided I was right. And, because I was put through this ordeal, I get, on my next visit…a small fry.
That, my friends, is why I will never eat at McDonalds again.