Thanks, both of you. Good idea about the stool softener, Helena330. The way they’re pushing fluids through him (to clear the kidneys) I hope that won’t be a problem, but I’ll mention it.
And thanks for the tough (but thoughtful) words, ThelmaLou. To get me out of the way, yes, I know I’m harsh on myself. It’s hard to think about wasting the ER folks’ time when there are people like Matthew who are in terrible pain. My ER visits have lessened significantly since I’ve learned more control mechanisms, so that’s a plus.
So Kim came over and we had dinner together; poor thing was practically falling asleep mid-bite. Matthew called while she was here and he sounded a bit stronger (admittedly he does have a resounding voice even over a cell phone!). He was in more pain after the 4mg dose, so it wasn’t quite enough to do a full job, but it was not nearly as bad as it was the day before. (I was about to say “yesterday” but just realized it’s after midnight now!) And honestly I’m aware that full pain relief isn’t always possible. “Less pain” is sometimes all you can hope for. Right now, crossed fingers, “less pain” is what we’ve got.
I got more info that showed me just how infuriating and fucked up this hospital is. Sorry for the upcoming vent but I need to unload my verbal outrage.
First, some info. Columbia Presbyterian is (unbeknownst to me) divided into two campuses forty blocks apart. The MRI that (I thought) Matthew almost had the other night? I misunderstood and he did have one–or at least they started the procedure, but he was in too much pain on his back to continue. Okay, understandable. But the thing that kills me is that because of the holidays, apparently the more distant uptown campus didn’t have anyone doing MRIs.
So poor Matthew, already in terrible pain, had to be transferred by ambulance to the other campus, 40 blocks plus potholes and NYC traffic.
What. The. Hell. This is a major, major institution, seriously big, and they can’t find someone to work a fucking MRI machine at one of its branches (or whatever you call it)?
They gave him an Ativan during the procedure rather than sedate him. At one point Kim was waiting outside and she heard the MRI tech calling Matthew’s name several times, as if he was nonresponsive. Kim was in such a panic she started banging on the door to be let in. Of course it was just that Matthew had finally fallen asleep due to the Ativan. Then he woke up and the pains started and he couldn’t finish the images. The tech said that tomorrow they would try again and would sedate him; that’s done all the time, she said.
Flash forward to today, back at the original hospital campus. Kim asked the nurse when they’d continue the MRIs. “Well, we can’t do that, since he couldn’t stay still.” Kim: “I thought you would sedate him.” Nurse: “No, we don’t do that except for life-threatening cases.” Kim: "The MRI Tech said you do that all the time." Nurse: (silence.)
At that point, the nurse told her that “His attending doctor would like to see him released tomorrow.” (By which she meant today, Sunday.) Reminder: This doctor is an internal medicine doc, not a neurologist or an orthopedist or whatever.
Kim was disconcerted and said, “How can she make that judgment when he’s still in very bad pain and she doesn’t know what’s causing it?” Kim asked to speak with the attending doctor personally. After some phone tag with the nurse getting in touch w/the doc, the nurse then said flatly: “The doctor now says Matthew will be released tomorrow.”
I mean, what is that b.s.? Spite?! Kim said, “Just like that?! Can we please get a second opinion from an orthopedist?” Nurse: “I don’t think that’s possible.” Kim: “Excuse me? I’m his wife and I want a second opinion.” Nurse: “You’ll have to talk to the patient advocate. She’s back on Monday.” :rolleyes:
So yes, Kim is calling everyone/anyone she knows who holds some sway: Matthew’s PCP (who I think is affiliated with Cornell/Weill, which might be useful–maybe they can transfer him out of this shithole masquerading as a hospital); Matthew’s brother’s neurologist, who is affiliated with Columbia Pres.; the rabbi, the priest, the hospital administration ombudsman… and I guess anyone else who sounds like the beginning of a joke about people going into a bar.
To finish out this litany of bullshit:
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The nurses and nurses’ assistants haven’t offered him any heat or cold compresses or any non-medical pain relief/soothing since the first night (the warmth does make him feel better, so Kim’s had to ask for it);
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they never ask how he’s feeling or tell him what tests are being done;
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they’re affronted when Kim asks “how much of a dose are you giving him?” re: his pain meds (one nurse actually said “why do you need to know?”); and on and on.
Basically they act as if a patient/spouse have no right to know what’s happening.
Sooooo yeah. Kim is doing her best and will have a fight ahead of her tomorrow (well, today). If nothing else I hope they can get transferred to a hospital staffed by people who actually give a rat’s ass about their patients, even those who have the nerve (pun!) to get injured two days before a holiday weekend.
Most important is that KNOCK HUGE PIECES OF WOOD, Matthew was feeling somewhat stronger tonight, and even walked to the bathroom (wobbly thanks to the meds, but he was able to stand and, y’know, do what was necessary!). And it was so, so good to hear his voice over Kim’s phone.
Hopefully tomorrow will be at least as good. But I hope he’s able to get seen by an orthopedist or someone who can make a properly considered decision.
Whew. Sorry for the diatribe. I just can’t get over how bad the care has been–it’s nothing I would expect from such a highly ranked hospital. It seems systemic, too. If it was just a few nurses during holiday off-hours who were overworked, I’d get it, but it seems everyone there has a craptastic attitude (except the nice MRI tech down at the other campus).
Thanks again for your suggestions, they will be acted upon. And also, of course, for your good wishes and support. You guys are great.