Problem aquiring licence for music.

Factual Questions
1

On my old desktop PC I had downloaded music from a legal digital download store (virgin digital downloads).

When I got my laptop I lazilly lost all the downloads when preparing the PC for it’s new owner.

Someone told me that virgin kept a record of all the stuff I had downloaded so that I could recover it. I recovered a couple of faves.

I went to play them in media player, it told me it needed to re-aquire the licence, and that I had 6 attempts remaining. I thought “Fair enough. Maybe this is a necesary part of the recovery process” and pressed ok.

After it aquired the license it said ‘downloading music’ (which I already did!) and proceeded to do nothing.

After a time I deemed way longer than it takes to download a 3 minute track I cancelled the ‘close this screen and wait for download’ screen. Then I pressed play. What did it do? It tried to aquire the licence again. Only this time, instead of 6 attempts I had 4.

How do I get the music I paid for?

2

Contact their customer support. This sounds a bit like a problem I had when I upgraded my computer a few months ago. My songs that I bought on Napster would no longer play, and I got a some kind of message about needing a license.

Your program probably has anti-piracy checks which have noticed that the computer has changed, and don’t like that.

In my case, the customer support guy had me download an executable from their website. That reset my license, and then I re-downloaded my files (Napster has a restore feature; I’m sure that most of these services do) and then all was right with the world.