Ok, firstly, thanks for replying.
To Cinnamon Girl, thanks for that… very detailed, let me address a few of your points: Everyone knows Op D behaves like this, Im talking from the smallest part timer in the shop to the regional manager for the area. It just seems that no one is willing to make an issue of it in case she gets upset or whatever. And yes thats completely ridiculous, but it seems if they wont do anything about it, what can I do?
Your right also regarding Op F and the levels of respect for the chain of command, but I know that I get very little respect in there from some of the checkout operators. Why would they respect me? I work there maybe 20 hours a week, and deal with those people a possible 10 hours, well thats there way of thinking anyway. Plus we started together and some nights Im not in a supervisor position, other nights I am, thats part of the reason they think they can do what they like. I dont think I mentioned earlier though, I did make Op F sit back on his checkout, and to be fair he did stay there for the remainder of the evening, my point regarding that was, I had questioned Op F on what he was doing, told him to sit back on his checkout, yet Op D still gives me sh*t over it despite the fact that the situation had been dealt with.
Now with regard to Operator A waiting at the desk to go home, I neglected to mention that all of this happened in the space of two minutes, I felt there was no need for her to sit back on a checkout, we all thought that the customers Operator D was serving were the last people, it wasnt until the other customer came up to her that we realised there were more people around and at that stage Operator A was sent to pack for Operator D. Operator A was probably standing at the desk for 45 seconds to a minute max.
Also on a similiar point, Operator A had been sent to work in a different department for the night, so in reality there was no basic need for her to come back to the checkout area except that she had to put away her til. Its practise in the store that if you are called to work in a different area of the store when you should be on checkouts, then when your leaving, you just go.
Back to Operator D, I was embarassed by her reaction, definately not the way to behave, but like I said, there wasnt really anytime to call her on it. If this happened during the course of the evening, I would have called her on it, or had a manager call her on it. But due to the fact that I would have held her up in work even longer then was necessary, I knew that she would have had another freak attack… besides, I was also aware that she needed to calm down before she was spoken too.
Operator A did realise there was a problem, and maybe I didnt say it in my previous post, but it was I who made her go pack for Op D, I thought maybe that would make Op D feel better, evidently it didnt! Maybe looking back I should have made Op A pack for her as soon as she came up to the checkouts, but as we thought she had the last customer then, and was finishing up, I didnt think it was necessary.
With regard to the advice you gave, thanks, but Im not sure it will work, Ive only heard the details of one other case like this before, and its not even that similiar, basically a grievance between 2 people, what they tend to do, is get the two people involved into a room with the personnel manager and talk about what the problems are. I dont think that this would work in this situation because while our personnel manager is a very good manager, I know that Op A would go immediatly on the defensive and wouldnt listen to what I had to say.
LolaBaby, You know I have no idea why Op F is constantly going for walks! Hes been called on it by me and others but he still does it, I think he has friends on the shop floor or something… not an excuse but maybe an explanation.
Sami41, Technically she didnt just get away with her tantrum, because it was basically the customers choice whether they went to Operator A or C, granted as soon as she saw a break in the customers she got up and started to put away baskets or something. But I dont think she felt as if she got away with anything. With regard to her having more fits in the future, well to be honest this will happen whether she gets her way or not, shes 21 but acts 2.
I personally dont think the rest of the operators would take this as a sign and behave this way themselves, its really only Op D & F where the problem lies, and considering F has been called on it, he should be fine. The rest of them are usually very nice and do as they are told. Theres always the one or two oddballs that make life awkward for everyone else.
Lobelia Overhill I know I cant be fired for questioning another employees behaviour, thats why I dont mind going further with this.
Now as long as this post is, heres an update on the situation:
I found out a couple things today, mainly as too why this all happened in the first place. Firstly Operators A & D have a history of not getting on very well, it all started about two weeks ago, because A went for a toilet break before D did! Yes you read that right. D has been causing hassle with A since, now thats juvenile behaviour.
Also A told me today that she didnt see why she should sit on checkouts when the week before, when D was supposed to be on checkouts she walked off checkouts for about three quarters of an hour, and came back and laughed at the rest of the operators when she saw the queues (I wasnt supervising that night-not technically my problem).
So there some of the reasons as to why the arguement took place. With regard to what I have done, well nothing yet, I was working in a department on my own today and didnt get a chance to talk to the personnel manager. However I heard from several different people that Op D has been ‘dissing’ me, and several other Ops from friday night to anyone that will listen, so Ive decided that on Tuesday(when I & the personel manager are back in work) Im going to tell her what happened, tell her I want something done about their behaviour, and Il see where it goes from there.
Again sorry for the length of the post…